David Shaw

An experienced engineer with a Unified Comms, Collaboration and Networking background with project management skills that are translatable to a wide variety of roles. I have subject matter expertise in Microsoft Teams, Cisco, Webex and Ribbon technologies. I bring a wealth of experience across various Managed Service Providers. My skills encompass third-line BAU support, project delivery, and strategic planning, with a strong focus on aligning technology solutions with business goals. I excel in cross-functional collaboration, presales activities, vendor and customer engagement, consistently driving innovation and ensuring high levels of customer satisfaction. Additionally, I have experience in training and mentoring, as well as participating in global projects, further broadening my skill set.

Apr 2020 to June 2024 - Ideal Networks Ltd, Brighton – UC Project and Support Engineer Project and Support engineer leading UC and Collaboration projects through presales, scoping, design, build and delivery phases. Providing third line UC and Collaboration support for Ideal’s managed service customers. Specialised in Microsoft Teams Phone integrations, Cisco UC, Webex.

Dec 2006 to Mar 2020 - BT Group, London/Hatfield/WFH - 3rd line Collaboration IPT Engineer, Cisco Voice Global SME– Technical Specialist Team A Cisco Collaboration IPT specialist with a wide range of experience gained in support and management of IP Telephony and Networking environments across a diverse range of BT’s SME and Enterprise customers. Working across 3rd line support, project, change enablement and technical architecture teams.

Cisco Certified Network Professional (CCNP) - Collaboration - expired Aug 2023

University of Bath - Bachelor of Engineering (BEng), Aerospace, Aeronautical and Astronautical Engineering