Declan Johnston

Dedicated customer service professional with proven experience delivering high-quality support across retail, food service, and sales environments. I thrive on building positive relationships with customers, resolving issues effectively, and maintaining standards even under pressure.

My hands-on experience includes roles at Game Nation (where I ensured a safe, welcoming space for all visitors) and McDonald’s (handling transactions accurately while managing fast-paced order fulfilment). As a Brand Ambassador for the Soco Organisation, I developed strong communication skills by engaging diverse customers, addressing objections positively, and consistently meeting targets. I’ve also recently completed Level 1 certifications in Customer Service and Retail Knowledge through the Restart Program, reinforcing my expertise in best practice standards.

I bring key strengths that set me apart in customer-facing roles:

• Clear communication: Adapting my approach to connect with all types of customers

• Attention to detail: Ensuring accurate transactions and adherence to health/safety guidelines

• Team collaboration: Working seamlessly with colleagues to keep operations running smoothly

• Patience & adaptability: Handling unexpected challenges and supporting customers with different needs

Outside of work, I volunteer teaching boxing to young children – a role that has sharpened my ability to be approachable, patient, and supportive. I’m actively seeking a customer service position where I can use my skills to enhance the customer experience and contribute to a team’s success.
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I have built diverse customer service and operational experience across multiple sectors: currently participating in the Restart Program (Get Set UK) to upskill for sustainable employment, with recent temporary work as a Team Member at Game Nation (Portsmouth, Apr–May 2025) where I maintained safety standards and delivered friendly support to all visitors. Previously, I worked as a Brand Ambassador for the Soco Organisation (Southampton, Sep 2023–Jan 2024) achieving sales targets through direct customer engagement, and as a Crew Member at McDonald’s (Portsmouth, Apr 2022–Apr 2023) managing order accuracy, transactions, and strict hygiene protocols. I have also completed work experience placements at Barclays Bank and Whitehouse Accounting Bureau, gaining insight into professional administrative and customer service practices.

I hold a Level 3 BTEC Extended Diploma in Business (Havant and South Downs College, Sep 2020–Jun 2022), providing a solid foundation in professional operations and customer-focused business principles. From Admiral Lord Nelson School (Sep 2015–Mar 2020), I achieved a Merit in BTEC Sport alongside 7 GCSEs (Grades 3–9), including Maths, English Language, and French at Grade 4. To enhance my customer service expertise, I recently completed Level 1 Awards in Customer Service and Retail Knowledge (Havant and South Downs College, Jun 2025), and hold sports-related certifications including a Boxing Tutor Award, introduction to first aid in football, and safeguarding children in football.