Demi Mcdiarmid

A dynamic, innovative, and well-respected Custodial Manager at His Majesties Prison and Probation Service. With over 22 years’ experience delivering responsive, adaptable, and practical support through proactive logistics and people management, protocol implementation and regime development. An innovative strategist who has successfully managed highly sensitive situations and individuals with professionalism and ease. Adapt at complaint resolution and negotiation, both written and verbal, as well as providing comprehensive written responses to legal representatives, parliamentary enquiries, and others in accordance with policies and legislation. Skilled in compiling and interrogating data, carrying out analytical and problem-solving duties, actively resolving a wide variety of problems or complaints, whilst adhering to all company and regulatory directives and meeting ambitious KPIs. Thrives in fast-paced environments, with the ability to independently make critical decisions in pressured situations. E􏰀ectively combines broad exposure to a variety of environments with a proven commitment to ongoing professional development, resulting in a willingness and aptitude for mastering new skills. A conscientious people manager with responsibility to manage attendance, shift patterns and rostering of teams.

23 years service with His Majesties Prison and Probation Service.

Project Management ▪ Leadership & Management ▪ Security Risk Management ▪ Security Policy Implementation ▪ Complaint Resolution ▪ Negotiation ▪ Risk Assessment & Management ▪ Training & Mentoring ▪ Report Writing ▪ Auditing ▪ Problem Resolution ▪ Strategic Planning & Analysis ▪ Relationship Building ▪ Customer Service ▪ IT

Professional Development Education Level 4 Diploma – Leadership and Management, Learn direct, 2019. NVQ 3 – Management.
Accredited Bronze Commander – Incident management Co-ordinator • Accredited Silver Commander.
Auditor.
Control and Restraint Advanced Commander.
Hostage Negotiator.
Policy writing.Risk Assessments and Safe Systems of Work