Denise Harlow

My extensive NHS experience and proven ability to manage high-volume patient interactions,

exemplified by successfully covering a ward clerk role for several weeks and serving as the

primary point of contact for patients on the ward, align precisely with the demands of administration or receptionist work. 

20 years in healthcare, I am adept at directing patients efficiently and ensuring a smooth  welcoming experience.

Throughout my career as a Healthcare Assistant at UHDB NHS Foundation Trust, I consistently collaborated with clinical teams and maintained comprehensive patient records, contributing to continuous care improvement. 

My experience includes meticulous documentation, data entry, and coordinating transport for clients to medical appointments, which developed strong organizational skills transferable to booking appointments and managing administrative operations.

 I am also proficient in various tech platforms, including Word, Excel, PowerPoint, and System One.

Beyond technical competencies, I bring strong customer service skills, marked by my ability to build trusting relationships and provide emotional support. 

I have effectively managed challenging behaviors through de-escalation techniques and positive reinforcement, ensuring a safe and supportive environment for all. My empathetic approach ensures patients feel comfortable and valued, reflecting on the community-focused ethos of many organizations  

I am confident that my dedicated background in patient care, combined with my administrative capabilities and passion for service, makes me an excellent candidate to contribute to alot of types care navigation positions.

 I am eager to discuss how my proactive approach and commitment to patient well-being can support your team  

I have worked in many areas.  straight from school i went straight to a YTS scheme that I gained an NVQ in retail for  

I did many things whilst I moved around  because the shops closed down or got took over  I used to help cash up and I carried the security key for the back door  

I then went to the local hospital and gained my NVQ in care  I was on the intensive care unit and then I went

to elective orthopedic surgery  I decided that I needed to change so I went to the orthopedic rebate ward   Gained more computer knowledge got moved to the enhanced care team  then I ended up on a

female surgery ward   Here I learned how to be a ward clerk and then I covered for the ward clerk whilst she was off poorly  

I really enjoyed it then before I left I was down on the outpatient department at the treatment here I booked patients in   Changed addresses if needed then I would sort out new appointments   

System one at st  Giles.