Deryl Richardson

I am a self-motivated professional adept at working independently and efficiently managing a heavy workload. I am fully committed to achieving the highest standards in every task I undertake and take pride in my ability to learn quickly and embrace new challenges. My strong time management skills ensure that I complete tasks promptly while maintaining a focus on quality. 

I possess exceptional interpersonal and influencing skills, excelling at problem-solving in high-pressure environments and consistently delivering superior customer service. I look forward to bringing my dedication and skills to new opportunities

• Booking and attending site surveys to take measurements and create rough drawings of proposed work areas, ensuring accurate project scope for planned works, kitchen and Bathroom refurbishments.
• Delivered front-line professional services to all customers, proactively enhancing The Customer experience.
• Coordinated and managed all customer expectations and operational tasks to ensure efficient service delivery.
• Ensured punctuality and adherence to standards for customer Site surveys 
• Provided proactive support to the Planned Works Manager as needed.
• Fostered positive relationships between the company and the customers, effectively following up and communicating updates on work.
• Supported customer engagement activities across Bpha Planned works to enhance Customer satisfaction.
• Assisted the Customer Service Centre in resolving complaints and queries promptly.
• Championed Company social value, internal communications, and customer insight solutions.
• Engaged customers positively, involving them in the project delivery process and managing their expectations.
• Acted as a Bpha brand ambassador, representing the company’s values.
• Attended completed works for kitchen and Bathroom works for sign-off/post inspection or to communicate snag list back to operatives or subcontractors.
• Scheduling daily work for the company's operatives through the company's in-house data System, collaborating with subcontractors on current projects.
• Communicated daily with Operatives and subcontractors regarding works in progress and future project timelines.
• Managed daily the IHMS email correspondence with subcontractors, customers, the asset and investment team and the planned works QS Team.
• ensuring all relevant documentation (RAM and CDM) was provided.
• Supervised projects from inception through to completion, ensuring quality and compliance with all requirements.
• Access internal asbestos reports before issuing work to the company's operatives.
• Ensured all Work In Progress (WIP) documents were thoroughly saved and site packs completed before the commencement of Works, facilitating a smooth workflow.

Managed the ordering and scheduling of all sundry items, Waste collection, electrical replacements, Installations, disconnection and Reconnection, electrical checks, Gas disconnection and reconnections, and gas certification completion at the end of works within the refurbished 

Achieved March 2023                           CBIT SMSTS, Site management safety 

                                                                    Training Scheme

Achieved March 2023.                           Level 2 In-house damp and mould 
                                                                   Training.

                                                                     NVQ Level 2 in Customer Service.

Achieved 28th July 2013                          Functional Skills Qualification, Level 1 Mathematics.

                                                                       Functional Skills Qualification, Level 1 English.