Dhiret Fwatshak

Dedicated and well-organized administrative professional with extensive experience handling multiple tasks and leading teams in fast-paced work environments. Driven by a lifetime passion for education and a desire to make a positive impact, and difference, I bring a unique combination of technical expertise, great communication skills, and a proactive problem-solving approach. With a track record of supporting senior colleagues, arranging events, and enhancing administrative processes, I am ready to join a dynamic team and contribute to the organization's success. My experience teaching and mentoring young people has strengthened my commitment to creating a friendly and collaborative atmosphere where learning and growth are available to everyone. Driven by integrity, dependability, and a deep sense of purpose, I aspire to excellence in everything I do.

Administrative And Customer Support Experience

September 2022 Present |Assistant manager. All hair and beauty Salon, Nottingham|

• I answered the phone and patiently listened to clients’ enquiries and provided the necessary support.
• I attended to clients by patiently going over their desired styles, provided advice on suitability and provided suggestions on alternative styles.
• I maintained a calm nature when clients get agitated over a misunderstanding, and in discussions about prices, to ensure that the client is satisfied and feels that they have been charged fairly.
• I checked with clients at every stage to ensure that the service is going as they expectedwasfully, maintaining a calm and cheerful nature at all times. 

June 2021- Sept 2022 |General Advice Volunteer. Nottingham Refugee Forum|

• I called the clients, listened to their issues and provided the support they needed while providing them reassurances that their concerns were dully noted. 
• I worked with my team leader and colleagues to provide appropriate solutions to client issues. 
• I worked closely with Interpreters to get a clear understanding of client issues to avoid misunderstandings. 
• I contacted external organisations such as Nottingham City Council, and GPs, British Red Cross to ensure that client issues such as health, repairs and housing issues. 
• I followed up with clients to provide them with updates on issues and offered further help if needed
• I kept detailed notes of each session. 

• March 2023

NCFE level 3 certificate in User Experience/ User Interface (UX/UI)

• January 2021-Present 

MA in Education University of Derby

• October 2018- March 2020

LLM European and International law. (European and International Human Rights) Europa institute, Saarland University, Saarbrucken 

• Aril 2019

Certificate of completion. Fordham University- the school of Law

• October 2015- August 2016 

B. L. Call to Bar certificate. Nigerian Law school 

• September 2010- July 2015 
• Bachelors in law. University of Jos, Nigeria. School