
Dhiret Fwatshak
Administrative
About Dhiret Fwatshak:
Dedicated and well-organized administrative professional with extensive experience handling multiple tasks and leading teams in fast-paced work environments. Driven by a lifetime passion for education and a desire to make a positive impact, and difference, I bring a unique combination of technical expertise, great communication skills, and a proactive problem-solving approach. With a track record of supporting senior colleagues, arranging events, and enhancing administrative processes, I am ready to join a dynamic team and contribute to the organization's success. My experience teaching and mentoring young people has strengthened my commitment to creating a friendly and collaborative atmosphere where learning and growth are available to everyone. Driven by integrity, dependability, and a deep sense of purpose, I aspire to excellence in everything I do.
Experience
Administrative And Customer Support Experience
September 2022 Present |Assistant manager. All hair and beauty Salon, Nottingham|
- I answered the phone and patiently listened to clients’ enquiries and provided the necessary support.
- I attended to clients by patiently going over their desired styles, provided advice on suitability and provided suggestions on alternative styles.
- I maintained a calm nature when clients get agitated over a misunderstanding, and in discussions about prices, to ensure that the client is satisfied and feels that they have been charged fairly.
- I checked with clients at every stage to ensure that the service is going as they expectedwasfully, maintaining a calm and cheerful nature at all times.
June 2021- Sept 2022 |General Advice Volunteer. Nottingham Refugee Forum|
- I called the clients, listened to their issues and provided the support they needed while providing them reassurances that their concerns were dully noted.
- I worked with my team leader and colleagues to provide appropriate solutions to client issues.
- I worked closely with Interpreters to get a clear understanding of client issues to avoid misunderstandings.
- I contacted external organisations such as Nottingham City Council, and GPs, British Red Cross to ensure that client issues such as health, repairs and housing issues.
- I followed up with clients to provide them with updates on issues and offered further help if needed
- I kept detailed notes of each session.
Education
- March 2023
NCFE level 3 certificate in User Experience/ User Interface (UX/UI)
- January 2021-Present
MA in Education University of Derby
- October 2018- March 2020
LLM European and International law. (European and International Human Rights) Europa institute, Saarland University, Saarbrucken
- Aril 2019
Certificate of completion. Fordham University- the school of Law
- October 2015- August 2016
B. L. Call to Bar certificate. Nigerian Law school
- September 2010- July 2015
- Bachelors in law. University of Jos, Nigeria. School
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