Diana Santamaria

I've been lucky to have the oportunity to work withing Finance and Operations, giving me a broad understanding of cross functions in different organisations. I have experience leading teams and improving processess accross different sectors.

Senior logistics coordinator                  Mar 2021 - Present 

MADE.com, London

• Manage a team or coordinators while implement new processes within operations to support MADE’s new revenue strategies such as expanding sales to new territories and digital channels.

• Project Managed and successfully delivered the migration of warehouses, planning and monitoring closely all stakeholder involved in the process including IT, Merchandising, Finance, Transport and Warehouse teams.

Global customer experience and logistics coordinator               Sep 2021 - Mar 2022 

SYNTHOMER, London

• Implemented and managed the change of new digital processes within the customer experience and logistics department in order to reduce the headcount of the team while focusing on the customer journey. 

B2B customer experience and logistics coordinator (Maternity cover)        Mar 2019 - Dec 2019

RED BULL, London

• Managed the customer journey from the point of conversion meeting post-purchase expectations by working closely with the sales team to ensure customers needs were met as well as resolving issues in a timely manner which led to an increase of sales by 5% within two quarters.

• Managed Red Bull’s 3PL by building a strong relationship with the warehouse and transport teams to help solve logistical challenges and ensured orders were delivered on time and in full; this contributed towards a reduction of order cancellations by 10% and being voted by Tesco as having the number 1 customer service team within their suppliers.

Airbnb host                        Nov 2017 - Feb 2019

SELF EMPLOYED, Medellin (Colombia) 

• Project managed the execution of modernising 5 properties and turned them into guest houses by managing builders, decorators and suppliers and successfully delivered the project within the scope agreed with investors.

• Managed the customer journey from awareness through to experience using digital channels and managing customer expectations on the management of the properties. High levels of customer service led to an occupancy rate of 99% across all properties.

Accounts Payable & Receivable Manager                    Jan 2015 - Nov 2017  

BABYLON HEALTH, London                    

• Implemented Accounts Payable and Payroll practises at the time Babylon Health was a start-up; setting up procedures on SAGE, ensuring processes were in place to make the Finance department regulated for auditors and investors, as the company grew exponentially.

• Created internal policies to process claims, working closely with CEO and CFO to ensure control and procedures were in place.

Accounts Payable & Receivable Manager                   Sep 2010 - Jan 2015

NEWS DESK MEDIA, London                         

• Improved the weekly BACS payment run by training a team of 4 to use new tools and introducing automated processes in SAP, which were previously done manually, to reduce man-days spent in the accounts payable team by 4 days a month.

• Managed a team of clerks and resolved escalations regarding suppliers and customers issues and oversaw the collection of cash from debtors and supervised the posting of bank receipts to allocated accounts, ensuring all credit limits were insured and carried out necessary due diligence on all new accounts. 

Accounts Payable Supervisor                              Sep 2008 - Sep 2010

THE BRITISH MUSEUM, London                        

• Improved Purchase Ledger processes which led to a 30% increase on the number of invoices paid on time during the 2-year service.  
• Prepared payment runs of over 1,000 invoices per month with high accuracy by implementing tighter deadlines for budget holders to submit necessary paperwork and proactively communicating with suppliers by phone and email regarding discrepancies on invoices received.

Masters in Business Administration                                 2019 - 2021

BAYES BUSINESS SCHOOL, London

BSc Mathematical Science              2004 - 2008

CITY UNIVERSITY, London