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dipanwita saha

dipanwita saha

Application Support Analyst

Engineering / Architecture

London, Greater London

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About dipanwita saha:

Results-driven IT professional with 10+ years of experience in T24 application support, Agile project management, and Scrum leadership. Certified in ITIL, PSM I & II, and PRINCE2, with expertise in production support, end-user technical support, and PostgreSQL data querying. Skilled at leading Agile teams, facilitating Scrum ceremonies, and driving process improvements. Experienced in managing end-to-end T24 deployments, ensuring system uptime, and resolving complex technical issues in dynamic environments. Strong collaborator with cross-functional teams and mentor to junior staff.

Experience

  • Delivered technical support for the core banking system in multiple shifts, resolving 95% of production issues within SLA. 
  • Facilitated Agile ceremonies and coached cross-functional teams on Scrum best practices, leveraging JIRA to enhance sprint efficiency and ensure timely delivery by proactively removing impediments
  • Managed 90% of live and staging T24 system deployments as primary point of contact
  • Implemented ITIL-based incident management processes, reducing system downtime
  • Led requirement analysis and specification for automation of live banking operation processes including production deployment, month-end activities and COB
  • Conducted SQL querying for reporting, analysing issues and operational requirements
  • Supported month end activities and pre and post COB processes in order to make sure the platform is up and running
  • Represented T24 Operation in CAB, prioritizing and planning deployments while mitigating risks
  • Mentored junior team members in production support and operational processes

Education

West Bengal University of Technology— Kolkata, India 

Bachelor of Technology in Information Technology 

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