dipanwita saha

Results-driven IT professional with 10+ years of experience in T24 application support, Agile project management, and Scrum leadership. Certified in ITIL, PSM I & II, and PRINCE2, with expertise in production support, end-user technical support, and PostgreSQL data querying. Skilled at leading Agile teams, facilitating Scrum ceremonies, and driving process improvements. Experienced in managing end-to-end T24 deployments, ensuring system uptime, and resolving complex technical issues in dynamic environments. Strong collaborator with cross-functional teams and mentor to junior staff.

• Delivered technical support for the core banking system in multiple shifts, resolving 95% of production issues within SLA. 
• Facilitated Agile ceremonies and coached cross-functional teams on Scrum best practices, leveraging JIRA to enhance sprint efficiency and ensure timely delivery by proactively removing impediments
• Managed 90% of live and staging T24 system deployments as primary point of contact
• Implemented ITIL-based incident management processes, reducing system downtime
• Led requirement analysis and specification for automation of live banking operation processes including production deployment, month-end activities and COB
• Conducted SQL querying for reporting, analysing issues and operational requirements
• Supported month end activities and pre and post COB processes in order to make sure the platform is up and running
• Represented T24 Operation in CAB, prioritizing and planning deployments while mitigating risks
• Mentored junior team members in production support and operational processes

West Bengal University of Technology— Kolkata, India 

Bachelor of Technology in Information Technology