Disha Trivedi

Experienced QA IT professional having experience with management

Sep 2022 — Sep2023                      Test Engineer (Product Testing), C-Square Info Solution Ltd                                          Bengaluru(Remote)

• Worked as a ProductTester for Pharma web, mobile, andstandalone applications.
• Contributed to new web-based product launch testing and test case writing, recommended improvements for enhancing product, testing delivery, and effectiveness, and assisted in user manual preparation.
• Worked on multiple projects sprint testing and quality product delivery which led to 40% of new customers onboarding on time within budget.
• Created user manual for legacy products and performed testing, defect logging, and documentation of 280+ application features.
• Learned Automation testing tool -AscentialTest and participated in creating Test scripts for smoke testing.

Dec 2021 — Sep 2022                     Senior Test Engineer, C-Square Info Solution Ltd                                          Bengaluru

• Worked as a Test Lead in an Agile environment for Pharma applications, ensuring the on-time delivery of quality software after each sprint release.
• Excelled in fast-paced and high-pressure environments.
• It includedparticipating in sprintplanning and providing estimation time for testing activities, requirement analysis,test case design, defect logging and status reporting, training junior members, and preparing releasenotes and user manual documents.
• Implemented effective testing techniques, carried out exhaustive test plans, and ran test cases to find and fix bugs early in the development cycle.

Achievements: Received certification of appreciation from the Organisation for delivering outstanding performance. Uncovered 70% of issues before releasing the product and by working on multiple projects and on-time delivery. Delivered qualitative software product which reduced 30% support calls from customers.

Jun 2012 — Dec 2021                    Senior Quality AssuranceAssociate, Tax Technologies Pvt. Ltd                                          Gandhinagar

• Worked as Project Lead under waterfall methodology for the U.S. taxation-based SaaS organisation.
• Led a team of 6 QA Engineers and coordinated with developers, project managers, and business analysts to ensure high-quality softwareapplications.
• Provided training to the client service team and solved their queries.
• Tested functionality and compatibility of new enhancements and updates compared to existing applications and uncovered 60% defects before release.
• Performed review sign-off and final certification of testing performed by the team.
• Conducted client support bug analysis and provided root cause and corrective action plan after the end of the project to improve the 8+ QA process.

• Coordinated project evaluation, gap analysis, department and project audit, and quality improvement actionplan.

Achievements: on-time delivery of international taxation enhancements (especially TCJA Act implementation in the year 2017) which brought 40% new clients into the system as well as maintained existing clients. Reinforced the implementation of a new internal Patch system effectively to reduce manual efforts.

Sep 2022 — Oct 2023                     MA Management, University Of Westminster                                          London

Sep 2010 — Jun 2012                      Master of Business Management (Finance), Sankalchand Patel

College of Engineering                                                                                    Visnagar

Aug 2007 — Jun 2010                    B. Com (Accounting and Auditing), HL College of Commerce                                          Ahmedabad