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I am an experienced Business analyst who specializes in health and social care. Ten years combined. Proficient in using ms tools and other analysis tools.

I am an experienced NHS Informatics Business Analyst with  years of experience working in healthcare, on  complex IT business change projects within the NHS and Public Sector. 

My career has spanned the Royal Army Medical Corps (RAMC) and the NHS. Having worked as a Clinician, in primary, secondary and acute settings in roles from an Emergency Medical Technician (EMT), up to as a Senior Cardiac Physiologist, now as a Senior Business Analyst.

I have played   prominent roles  in designing processes, change management and solutions that made delivery of care more effective, efficient and user friendly for both patients and clinicians.

In light of COVID-19, when there was  renewed emphasis on virtual consultation where possible, that was part of my work.

I successfully  uplifted the  outpatient clinic outcome e-forms and helped redesign the process such that clinics are run remotely where  possible and clinic setting is documented (face to face / telephone / video) for audit, reporting and planning purposes. 

I have been instrumental in helping configure and, or improve electronic healthcare record systems like Cerner millennium, PPM+, Care director, EPIC-Hive, EPMA to name a few. My role has spanned Senior level leadership within health and social care to make sure that services are seamless across board. From the council to social services, GP and equipment services.

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Key Skills 

• Techniques: Management of overall project deliverables, BPMN. Business process mapping and process re-engineering. Business case development. Gap Analysis. Requirement prioritisation. Business and systems  requirement elicitation and documentation skills and techniques. Analysis of Change and change  management.
•  Methodologies: Agile (Scrum), Waterfall, and LEAN 
•  Tools: Microsoft Office suite, Teams, Power Automate, Visio, MS forms, Google forms, JIRA, Trello, Slack, Workflow Designer, Power BI, GitHub

Employment History 

Battalion Services Limited- Contractor July 2022 – July 2023

• User Engagement – Manchester hospitals, training users how to use their new EPIC EPR ecosystem. EPMA
• Digital Product Management -  Integrated Care Board (ICB) Black Country. Introduction and management of a new digital product aimed at allowing patients to report their symptoms directly from home.
• Training users and increasing usage of digital products – Worked closely with implementation Teams as part of go-live. Lead ‘floor walkers’  to implement the use of a new business systems 
• Individual and Team management 
• UX Design Agile Product Management – Write UI / UX specifications for EPR development, making sure to stay in line with information governance regulations.

Leeds Teaching Hospitals NHS Trust (LTHT Informatics) - Senior Business Analyst / Senior Project Analyst  in Additional Services June 2019- July 2022

• Past Projects: 
• I facilitated discussions with relevant internal and external stakeholders by organising workshops to elicit requirements and investigate challenges.
• I was part of the senior leadership team that helped drive DEVOPS to increase both IT and processes across the Trust
• Liaison with the Business Process Solutions and, Development teams, Test Teams and Implementation teams.
• Capture and research the current ways of working by engaging with the respective stakeholders and using this as a baseline on which to assess change and change management . As is / To be.
• Facilitating the discussion and extraction of business requirements among stakeholders and documenting these to provide recommendations, solution designs and proposals.
• Developing training literature and materials by working with the Implementation team   to speed up processes like RTT (Referral to treatment) between CSUs’.
• Provide support and expertise to colleagues in areas where I  have a more in-depth knowledge.
• I reported to the Head of Applications and the Senior Leadership Team to triage and decide which projects are in line with our digital road map for development. Also responsible for communicating decisions to the requesting service(s).
• I was the BA responsible for processes of developing the electronic patient record (EPR) system and other IT systems and processes used in the Trust.
• Setting up outpatient clinics across the Trust for virtual consultation in light of COVID-19 response. ∙ Redesigning the process of Patient reported outcomes (PRO) by uplifting e-forms, using a new framework with the  functionality to fill PRO forms and submit remotely.
• Designing process and supporting IT development to help clinicians report effectiveness of remote monitoring, so as to inform future strategic direction  of the Trust. My approach here was DevOps 
• Shire Genetics database decommissioning and data migration. A regional programme that involves migrating select data sets from a number of Trusts to contribute to a National database in support of tracing genetic diseases. 
• Diagnosis – I worked  on this project to migrate the Trust from just freehand typing to using structured data through SNOMED – CT. 
• Diabetes Management System decommissioning and rebuild. Here I was Business Analyst, leading through discovery, design session, amigos, UI/UX design, assisted by the Implementation Manager, I worked to help the clinical leads with change management, so that their staff understood the  new system and how it made their jobs more efficient
• Scalpel – Surgical outcome improvement tool using Artificial Intelligence. I had to step in as a BA in this project as the gap analysis and scoping of what data sets to share with third party organisation where not robust enough which led to issues with the Information Governance (IG) Lead. I dialled back on the project, set up a meeting with our developers to flesh out how much data we could share, what date to go live by and involved the IG Lead to advise on clarity of data sharing laws.
• SpA (Spondylitis Arthritis) .Database rebuild 

Key responsibilities:

• Working closely with a team of CCIOs (Chief Clinical Information Officers) to triage and prioritise new projects based on  the regional and national digital roadmaps.  
• Working with internal / external stakeholders / Information Governance (including external regulatory bodies) to uplift the  regional falls prevention strategy and bring it in line with National CQUIN requirements (Commissioning for Quality and  Innovation). 
• Gather and document stakeholder requirements using interviews, workshops, phone calls, surveys. ∙ Play a central role in the complete the complete software development lifecycle from scoping to project close.
• Working with regional Clinical Leeds to incorporate other Trusts into a common Electronic Patient Record system in  support of National projects such as LYHCRE 
• Write functional and non-functional requirements for e-solutions.  
• Design and create UI/UX using Aire logic- e forms, Microsoft forms, Google forms, Microsoft word.  ∙ Create design sessions and present to stakeholders - which usually included, Developer, Testers, Integration teams,  CSU Leads, Information Governance (depending on the piece of work) during project kick off.  
• Work with developers and testers to make sure that stakeholders’ requirements are met, bugs/issues kept to a minimum.∙ Work with stakeholders from sign- off, pilot, to feedback and go-live
• Ongoing stakeholder expectations management. 
• Partake in design sessions, gap analysis, show and tell, and release retrospectives.

NHS Business Service Authority . Digital Agile Business Analyst  Jan 2018- May 2019 

Project-Overseas Healthcare Service (OHS) Registration Entitlement 

Overseas Visitors Treatment application 

Notable Contributions: Working on a GDS project with NHS Department of Health to develop a digital micro service to assist  UK citizens accessing healthcare across Europe. The service is to make the process of recouping the costs of overseas  visitors using NHS services more efficient. 

Under the European Directive on Cross-border Healthcare, visiting EU citizens can access NHS services, and the UK  Government then recoups the costs from the individual's home country Government. This is reciprocated for UK citizens living  or traveling in the EU 

Cardiac Physiologist – Calderdale and Huddersfield NHS Hospitals NHS Trust  7/ 2016 - 11/2017 

•  Worked as a Clinical Business Analyst. 
•  As hybrid Clinician, working as a bridge between CSUs and Informatics

Cardiac Physiologist - Warrington and Halton NHS Hospitals NHS Trust 7/ 2014 - 11/2016 

•  Worked as part of a team to migrate the Trust from Meditech to Lorenzo EPR System. 
• Facilitated workshops to help users understand the benefits of going paper-light. 
• Mapped out the end to end process of the system interactions from patient contact to discharge. ∙ Carried out user acceptance tests (UAT) to verify performance, reliability and fault tolerance of designed process  models. 
• Facilitated Workshops awareness to sensitize stakeholders on the transition from paper-based to paperless healthcare  delivery 
• Train clinical and non-clinical staff during the early life phase of GO-LIVE. 

Royal Army Medical Corps (RAMC) 03/2010 - 07/ 2014 

● Emergency Medical Technician (EMT) / Clinical Trainer / Mentor 

● Worked as a scribe/ theatre assistant is a very busy trauma department 

Education 

• Bachelor of Science (B.Sc.)- Healthcare science  University of Leeds
• Undergraduate Certificate  in Healthcare Science -Oxford College 2012
• BCS, the Chartered Institute for IT – Business Analysis certification 2018
• Certificate of Diploma Clinical Science ( Distinction) -Oxford College 2009
• Certificate of Diploma Anatomy and Physiology (Distinction)- Oxford College 2010
• Clinical Risk Management Training (CSF) - NHS Digital 2019
• Health Economics and Prioritisation in Public Health 2019
• Driver’s License 
• DBS 

Bachelor of science. University of Leeds - Healthcare science

Foundation in Business Analysis. British computer society (BCS)