Duvall James

Charismatic, enthusiastic and meticulous Head of Membership with 16+ years’ experience in management. Accomplished in developing strategies to achieve growth goals, including new membership acquisition from across the relevant sectors and ongoing account/relationship management. Enjoys delivering experiences, with support from colleagues, that achieve high satisfaction scores, retention and recommendation levels. Possesses strategic foresight of the sales journey and the members’ lifecycle from engagement through to retention. Proven track record of maintaining and increasing membership retention rates through the day-to-day management of the membership team. Utilising best in class tools, coaching and training for the whole team. Experienced in leading and motivating a high performing, diverse and multi-disciplinary team that is inspired to achieve their operational membership goals across delivery, sales and retention. Currently exploring new Head of roles or Director of roles.

Charismatic, enthusiastic and meticulous Head of Membership with 16+ years’ experience in management. Accomplished in developing strategies to achieve growth goals, including new membership acquisition from across the relevant sectors and ongoing account/relationship management. Enjoys delivering experiences, with support from colleagues, that achieve high satisfaction scores, retention and recommendation levels. Possesses strategic foresight of the sales journey and the members’ lifecycle from engagement through to retention. Proven track record of maintaining and increasing membership retention rates through the day-to-day management of the membership team. Utilising best in class tools, coaching and training for the whole team. Experienced in leading and motivating a high performing, diverse and multi-disciplinary team that is inspired to achieve their operational membership goals across delivery, sales and retention. Currently exploring new Head of roles or Director of roles.

• Inspirational Leadership, Staff Skills Academy - The CPD Certification Service - 2021
• Customer Retention, Staff Skills Academy - The CPD Certification Service - 2021
• Designing Effective Teams, Staff Skills Academy - The CPD Certification Service - 2021
• Leading Team Meetings, Staff Skills Academy - The CPD Certification Service - 2021
• Leading Effective 1-1 Meetings, Staff Skills Academy - The CPD Certification Service - 2021
• Face To Face Customer Service, Staff Skills Academy - The CPD Certification Service - 2021
• Telephone Customer Service, Staff Skills Academy - The CPD Certification Service - 2021
• Electronic Customer Service, Staff Skills Academy - The CPD Certification Service - 2021
• Complaints Handling, Staff Skills Academy - The CPD Certification Service - 2021
• Meeting and Greeting, Staff Skills Academy - The CPD Certification Service - 2021
• Agenda Setting, Staff Skills Academy - The CPD Certification Service - 2021
• Managing Teams, Staff Skills Academy - The CPD Certification Service - 2021
• Rescuing Difficult Customers, Staff Skills Academy - The CPD Certification Service - 2021
• Caring For Your Customer’s Needs, Staff Skills Academy - The CPD Certification Service - 2021    
• Win-Win Negotiations for Conflict Resolution, Staff Skills Academy - The CPD Certification Service - 2021