Eddie Ryce

As a results-driven and client-focused professional with over a decade of experience in business development and account management, I have a consistent track record of fostering and expanding customer relationships. Throughout my career at leading firms like Surefreight and Fleet Financial, I have specialised in not just acquiring new business, but in meticulously managing and nurturing existing client portfolios to unlock their full potential.

My approach is rooted in deeply understanding a client's needs to provide bespoke solutions that drive mutual success. I excel at identifying and capitalising on opportunities for strategic growth, consistently exceeding targets and transforming accounts into long-term, loyal partnerships. I am passionate about building sustainable value and am now seeking to apply my expertise in a dedicated Customer Growth Manager role.

Key Strengths

You can use these bullet points in a "Key Skills" section of your CV:

Strategic Account Management: Proven ability to manage and grow a diverse portfolio of existing client accounts, ensuring high retention and satisfaction.

Relationship Building: Expertise in cultivating strong, long-term partnerships built on trust and a deep understanding of client needs.

Commercial Acumen: A consistent record of exceeding sales and development targets through strategic upselling and identifying new growth avenues within the customer base.

Bespoke Solutions: Skilled in analysing client requirements to provide tailored, effective solutions that drive value and loyalty.

Professional Summary for Edward Ryce

Passionate Customer Growth Manager with over 10 years of experience in technology, digital marketing, and customer service. I am driven by the challenge of helping people and businesses get the best out of technology, shaping it for tangible success.

My career is built on developing strong, strategic relationships to help clients achieve their goals. In my current role at Kentico, my mission is to be a catalyst for sustainable growth within the UK & Ireland customer and partner base. I achieve this by:

Acting as a trusted strategic advisor, aligning Kentico's capabilities with client business goals.

Owning the entire commercial renewal process and proactively identifying upsell and cross-sell opportunities to drive revenue.

Ensuring customers achieve their desired outcomes and acting as their advocate within the business.

Having worked in both startup and scale-up organisations, I am resourceful and adept at managing time and budgets to achieve key objectives. My experience is both local and global, and travel has never been an issue.

Outside of work, I am the founder of Rothai, an Irish-based cycling apparel company , and a cycling fanatic who is constantly looking for ways to improve my skills on and off the bike.

I am constantly learning about the world of Sales and Technology.