Elena Nicolau Combas

how pressurised the working environment can be.
My strong intellectual curiosity led me to study English linguistics and literature at degree level and, although I
currently have the opportunity to use my language and communicative skills, to be able to use them more
extensively in the field that I love the most appeals greatly to me. This aim for stronger communication skills is
reflected in my extensive knowledge of translation and language localization, as well as my knowledge of
Memsource, which always prove to be a valuable asset, as I can transfer my cultural awareness into my workplace
and tailor my work to the needs of my clients.

In-house translation and proofreading - Ocionews
● Translating source texts in Spanish, English and Catalan in varied language
combinations;
● Ensuring quality of contents through proofreading and adding suggestions;

Guardia Civil (Military Police) - Internship as translator
● Helping in-house translators to gather information and write translated reports for tourists
who came to the facilities looking for assistance from the police;
● Developing my own document of legal terminology in order to provide an effective
communicative context;

Employment Record
Mitie
Front of House assistant (February 2020 - September 2020) and (July 2021 - Present)
● Ownership of the front of house area offering an outstanding meet and greet service to all
visitors, occupiers and clients;
● Liaising six high profile company receptions within the building from the main reception;
● Analyzing and creating client data reports in order to change procedures if necessary;
● Responsible for coordination among departments, such as housekeeping or maintenance to
keep all common areas in perfect condition;
● Administrating the TouchPoint system across the whole building;
● Providing administrative support to the facilities management team;
● Building relationships with local businesses and facilities and working together on a regular
basis;
BodyWorksWest
Front of House assistant - (September 2020 - July 2021)

● Greeting members of the health club and arranging their schedules;
● Doing technical checks, such as running pool tests, to ensure that all facilities are safe and
covering high standards of quality;
● Liaising with personal trainers and other members of staff to bring up ideas on how to be
more innovative in the club;
● Ordering food and beverage supplies, as well as fitness related supplies;

Meliá Hotels International                                 
Front of House assistant at Meliá London Kensington Hotel (June 2019 - February 2020)
● Q3 2019 Winner of the Excellence in Service Award;
● Managing new guest phone bookings and organising all reservations through Opera
software, as well as check-in and check-out of customers;
● Responsible for ensuring that guests have every need covered through the guest experience
programme;
● Responsible for coordination between the Front Office team and the rest of teams at Meliá
London Kensington;

Front of House assistant at Meliá Hotels International headquarters (June 2013 - June
2019)
● Responsible for ensuring visiting guests are signed in, issued with passes according to
security procedures;
● Responsible for responding to phone queries and ensuring any enquiries by visiting guests
are answered;
● Responsible for the allocation of parking;
● Course Completed: Insights Discovery ®;

MA Translation - Goldsmiths, University of London (Completion in 2022)
Specialization in cultural relations and diplomacy.

University of the Balearic Islands (Universitat de les Illes Balears) - English Studies September 2012 -
June 2018
The degree was varied, involving English Literature, English-speaking countries’ cultural insights, English
Linguistics, and teaching methodologies of English as a foreign language and Translation, in which I
specialized.