Eléonore Deneuve

I am a proficient Vendor & Service Delivery Manager with 20+ years of experience across IT, procurement, and business operations—spanning sectors including financial services, retail, and entrepreneurship. Proven expertise in managing global third-party software and IT service providers, negotiating complex contracts, and aligning vendor performance with strategic business goals. Trusted partner to C-level stakeholders across technology, compliance, and operations. Currently transitioning from founding and managing a successful retail cheese & wine business, I am eager to return to a high-impact, global vendor and service management role within a dynamic, fast-paced environment

Founder & Managing Director
Cheezelo Limited, London, UK – August 2016 – Present
An award-nominated Cheese & Wine Shop delivering high-end artisan products and curated events.

• Set up and scaled the business from concept to a thriving physical and e-commerce brand.
• Led procurement and vendor sourcing across the food & beverage sector, managing 50+ suppliers.
• Negotiated commercial terms, onboarded new vendors, and ensured compliance with health and food safety standards.
• Designed and migrated the company’s website to Shopify, integrating e-commerce and social channels.
• Developed digital marketing strategy and content across multiple platforms, increasing web traffic and sales.
• Organised corporate tasting events and partnership activations, expanding enterprise client base.
• Delivered 20% profitability growth post-pandemic through cost optimisation and service diversification.

Global Service Manager
Ricoh Global Services Europe PLC, London, UK – June 2011 – August 2016
Global leader in IT Services and Managed Document Solutions.

• Managed global service delivery for FTSE 500 clients in 90+ countries, with oversight of 5500+ print devices.
• Owned vendor performance, SLAs, and escalations for Global clients in Pharmaceuticals, Transport, Logistics, Insurance and Energy.
• Acted as global liaison aligning contract deliverables with operational and compliance needs.
• Delivered £100K+ in annual service revenue and drove £500K+ cost savings through optimisation.
• Led cross-regional teams and transitioned services from implementation to full operation.
• Chaired Monthly & Quarterly global steering committees with C-level stakeholders.

Vendor Management Team Leader
Kingfisher IT Services, Southampton, UK – Sept 2007 – May 2011
Technology arm of Kingfisher PLC (B&Q, Screwfix, Castorama).

• Managed outsourced IT services for UK retail stores and logistics operations (Hardware, Software, Telecommunication).
• Defined SOWs, SLAs, and operational frameworks; led contract negotiations and renewals and migration of services from third party.
• Achieved 5% budget savings via cost audit and process redesign.
• Reduced vendor base and improved service quality through strategic transitions.
• Supported global procurement with RFPs and translated operational needs for central negotiations.

Earlier Experience:
Demand Analyst, Kingfisher IT Services • Business Development Assistant, B&B Leisurewear • HR Assistant Intern, Arca Group Coca-Cola (Mexico)

• BA (Hons) International Network for Business Administration, ESC Troyes, France – 2:1 – International Business Strategy Specialisation – (2006)
• BA (Hons) Business Administration, University of Sunderland, UK – 2:2 (2005)
• International Business, Tec de Monterrey, Mexico (2004)