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Pembroke Dock
Eliezer Santana

Eliezer Santana

IT Technician

Telecommunications

Pembroke Dock, Pembrokeshire

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About Eliezer Santana:

Hello! My name is Eli. I'm a salesperson, switching careers to IT. I have always been tech-savvy and passionate about computers. I recently obtained the Comptia Network+ certificate, and I am now working towards CCNA. I am a technically-minded person who loves a challenge. I have an eye for detail, and I am always looking for opportunities to grow and learn from my peers. I can work solo, but will also fit right in with any team.

I am now looking for an opportunity to put my skills to use. If you are looking for a reliable, hard-working starter, contact me.

Experience

International Medical Group 


 

Sales Administrator – 3 years

Customer-facing skills: excellent communication, upselling, de-escalation

Handling customer queries and complaints

Multitasking

Initiative and proactive customer care

Technical troubleshooting for customers related to sales system (logins, passwords)

Excellent teamwork to achieve targets and complete projects

Use of ticketing systems to manage IT issues

Education

CompTIA Network+


 

Key skills:


 

Establish network connectivity by deploying wired and wireless devices.

System setup, configuration, and maintenance.

Software and hardware troubleshooting skills.

User account management (+Active Directory).

Networking configuration (performance monitoring, security, firewalls).

Ticketing systems and customer support.

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