Elyse Dolan

My name is Elyse Dolan, and I am a 22-year-old Stirling University graduate; Bachelor of Arts with Honours, specialising in English Studies, and I write in regard to the possibility of any upcoming full-time job vacancies in the foreseeable future. I am acutely aware, and fully respect the severity of the toll that the pandemic has taken upon the job market in recent years. However, as a recent university graduate, I would just like to express my interest in a working position and attach my CV for your consideration.

As a conscientious individual with excellent communication skills and potential, I can work well in a team environment, as well as independently, using the skills gained from the acquisition of my English degree. My interest and experience in travel makes me an excellent candidate for the potential of work across a variety of different locations, and seasonal work. During my four years at Stirling University, I was presented with the opportunity to engage with a plethora of literature and media, and carry out intensive study, invigorating assignments and strict examinations of novels, short-stories, poetry, film, television, plays, scripts, ending in a dissertation surrounding the literary work of the Brontë sisters in my final semester of university. It was my love for Charlotte Brontë’s Jane Eyre (1847), that encouraged this decision. Growing up as a young woman in Glasgow, I have an inherent passion for witty, engaging literature, melancholy music, and devastating film & media, particularly period dramas, and especially when experienced at Glasgow Film Theatre. Therefore, I feel strongly about working closely in a field that cherishes the power and liberation of the written or spoken word.

Work Experience

Training School Administrator at First Bus Caledonia Depot: July 2022 – Current

• Customer service experience: interacting with potential trainee bus driver candidates every day at our reception desk. This involves the welcoming of new applicants, attending for their recruitment test, form competition, interviews, medical appointments with our doctor, and driving assessments with our driving instructors. Furthermore, the licence renewal of existing drivers from First Caledonia, Blantyre, Scotstoun, Overtown and Dumbarton depots each week.
• The handling of important documents: taking care with driving licences, processing licence checks, driver ‘Certificate of Professional Competence’ (CPC) cards, and right to work identification.
• Attention-to-detail: The maintaining of daily CPC training course attendance and registration, to allow drivers to continue their ‘Certificate of Professional Competence’, including the uploading of licence numbers and making large payments using the Training Department pre-funded credit card.
• Weekly tasks: uploading training records to systems such as Excel spreadsheet, Tracerit, Greenroad (Drive Green), and creating Fob keys for drivers.
• Maintaining a tidy workspace: through filing and organisation, collecting orders from our Stores department, and counting stock, and packing away safely.
• Processing wages: the sending of Driving Instructor Wages on a Weekly and 4-Weekly basis to our payroll department.
• Long service: The organisation of ‘Long Service Awards’ letters and signature sheets of recognition for existing drivers, using mail-merge and Excel.
• Company credit card: The processing of a monthly credit card claim, of money spent within the Training Department, on Concur systems.

Accounts Payable Assistant at ACCA: July 2021 - September 2021

On the notion of further customer experience, I worked with ACCA (Association of Chartered Certified Accountants) as a Accounts Payable Assistant for two months in the Summer of 2021 and conversed virtually (due to COVID-19 resulting in all staff working from home) with a variety of employees, suppliers, and clients via video chat, telephone, email, and messaging to ensure that the utmost quality of work was produced without disruption. Other responsibilities included:

• The invoicing of payments.
• Data transferring.
• Data Processing. 
• Calculations.
• Learning how to work with new data systems at a rapid pace.
• Registering, recording, matching supplier invoices to purchase orders.
• Maintaining and building relationships with suppliers.
• Reconciling supplier statements. 

Education

Stirling University - September 2018 - May 2022: 

Bachelor of Arts with Honours English Studies Degree

Paisley Grammar School: August 2012 - June 2018 Qualifications:

Higher

English A

History A

Music A

Religious Moral and Philosophical Studies A 

Business Management B

Human Biology C 

Photography C

National 5

English A

History A

Business Management A 

Music A

Biology B

German B

Maths C