Emillie McKenzie

I am a motivated and professional individual with over 10 years of work experience in various sectors seeking to develop my skills and career. I have extensive experience in customer service and healthcare, excellent communication skills, and am able to work individually or as part of a team, with experience supervising and managing staff and projects.

WORK EXPERIENCE

First Contact Advisor – Lineln July 2023 – Present

Answering and recording patient queries with accuracy, precision and detail promptly

Providing customer service with patience, empathy and professionalism

Using various so<ware to assist patients with their queries, including prescriptions and appointments

Supporting remote assessment of callers to urgent and emergency services through a telephone triage system

Use of SystemOne to arrange and cancel bookings, process urgent requests, check patient prescriptions and other tasks 

Events Coordinator – My Secret Italy Wedding & Events June 2015 – October 2022

Identifying the client's requirements and expectations for each event

Liaising with vendors and suppliers during the planning of the event to ensure everything was in order and to

standard

Booking venues, entertainers, photographers, and other suppliers for clients

Maintaining event budgets

Organising sales visits with prospective clients

Presenting and upselling various products and vendors/suppliers

AHending trade exhibitions to promote the business

Nego/a/ng contracts and packages with clients and suppliers

Maintaining accurate records and invoices

Handling clients’ enquiries via telephone and email

Coordina/ng with CEO to nego/ate and secure contracts with key clients, as well as to schedule projects and timeframes

Established and maintained client relationships through excellent communication

Strengthened profit opportunities by developing key customer relationships

Marketing services on various platforms including all social media platforms

Support Worker – Wirral Mind September 2021 – September 2022

Assisted with personal care ac/vi/es such as washing and dressing, consistently promo/ng posi/ve health and hygiene

Led group ac/vity programmes to support independence and encourage community inclusion

Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs

Planned, prepared and served meals for clients

Administered medication with rigorous planning and recordkeeping

Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans

Empowered individuals to pursue hobbies and leisure ac/vi/es such as shopping and crea/ve ac/vi/es

Provided physical and emotional support, employing compassionate care to help individuals achieve their full

potential

Built strong pa/ent relationships through compassionate care and friendly rapport-building

Ensured consistent quality improvement by developing improved personal care services, optimising service user satisfaction

Monitored and documented client behaviours, activies and development, aiding appropriate care plan management

Provided support in social, physical and emotional areas to assist clients with integration into local community

Continuously promoted best practices in health, safety and security to safeguard service user welfare

Promoted independence, supporting service users to achieve their goals and live independent, fulfilling lives

Provided emotional support to clients during difficult /mes

Improved health outcomes by delivering consistent care in collaboration with nursing team

Reported on service user progress to senior staff, addressing concerns and suggesting appropriate ac/on

Community Care Support Worker – Aspire Care March 2020 – August 2020

Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability

Ensured ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care manager

Monitored the physical and emotional well-being of individuals, reporting changes to care managers

Offered clinical support from wound care to medication administration

Monitored patient symptoms and progress to boost health outcomes

Actively contributed to personalised support planning, presenting new opportunities to achieve maximum

choice and control in service users' lives

Updated first aid training to protect client welfare

Met the needs of clients with learning difficulties and handled challenging behaviours

Worked in close partnership with families, friends and carers to improve care plan effectiveness

Maintained high levels of pa/ent morale, providing guidance and encouragement through physical and emotional support

Receptionist – Renault Retail Group April 2019 – August 2020 

Waitress – Bella Italia September 2012 – July 2014

Education

Midwifery – Liverpool John Moores University – September 2020 –
 

Diploma of Higher Education – Distance Learning Centre – May 2019 – May 2020
 

NVQ Level 3 Diploma in Children & Young People in the Workforce – Southport College – September 2012 – August 2013

GCSE'S

• English Language 
• English Literature
•  Mathematics 
• Science (Core) 
• Science (Additional) 
• Art
• RE
  Spanish
  Child Development ICT
  English AS Level