Emison Chitsa

I have Fellowship Humanitarian Leadership, Fellow Chartered Management, Chartered Management and passion for providing framework for risk emergency preparedness management, strategical, complex emergency planning, tactical coordination and control crisis management from response through to recovery. I will endeavour to bring into your service, continually improvement, operation skills, supporting skills, performance monitoring, and Infrastructure service skills, knowledge and experience of agile and flexible platforms, services and products required to serve user needs stakeholders. I have previous peacekeeping experience where I have worked with military security forces intelligence with the Defence Force Signals in warzone areas and with United Nations and its international recruitment agencies for about 8 years. I have knowledge of working with people in distress dangerous environment situations, making decisions that will affect lives and livelihoods in a fluid situation and from incomplete and ambiguous information, with a wide range of different actors, some of whom are likely to oppose the humanitarian effort, while being under pressure to act quickly.

I am a seasoned IT Systems Engineer, Technical Infrastructure Consultant and Data Consultant Engineer with strong integrity and excellent leadership management skills. In my current position as Data Consultant Engineer I have successfully represented my company internally and a diverse group of external clients in a variety of often complex and challenging cases. I have worked as an IT Infrastructure Technical Consultant with United Nations Global Service Centre (UNGSC) at the United Nations Logistics Base, Brindisi in Italy. I have professional approach and am confident I am assertive, with the ability to handle pressure and conflict. I have good interpersonal, informational, decision-making approach to the business, and dealing with Change. I also have a strong Technical and Civil Aviation Aeronautical Telecommunications background and IT Systems Engineering experience spanning over a period of more than 20 years including 2 years of previous operational engagement with United Nations Peacekeeping Mission in Bosnia. I have diverse background at Strategic and Tactical planning, Quality Standards Policy, Governance, Customer Service Operations and a high technical level, with the ability to operate and deliver to challenging time-scales. 

Emison Chitsa

Adaptable and resourceful IT professional with expertise in Data Engineering Consultancy, Adaptable and resourceful IT professional with expertise in Data Engineering Consultancy, Data Architecture, Systems Engineering, Defence Digital, Leadership, and Digital Innovation Strategies.

MindWeaver – Internal Projects Data Consultancy, Southampton & London                                                      2021-2022

Big Data Engineering Consultant / Big Data Engineering Consultant Training Program Development

Leveraged expertise in SQL data storage, processing, data application, and insights availability for Data Analytics and Business Intelligence (BI) systems. Collaborated with end-users to understand business processes and refine requirements. Created, coordinated, and maintained standard operating procedures to ensure high-quality Big Data solutions for development teams. Designed and built data pipelines and infrastructure, focusing on Data Architecture and modelling to improve application and database performance, reduce errors in software and database development, and ensure compliance with data protection regulations and data privacy policies. Configured and troubleshot data analytic frameworks and pipelines using various databases and tools, such as Big Data Engineering SQL, Big Data Hadoop, MongoDB, Apache PySpark, Apache Kafka, Hive, Pig, and DevOps/AWS Big Data Engineering. Used Cloud Concepts to ensure the efficient flow of data pipelines.

• Built Docker Jenkins Data Pipeline to enable effective CI/CD Workflow & Distributed Computing, and leveraged Git Repositories to support the efficiency of data collection, development process, maintenance, updateable, reusable, testing, analysis, distribution, evaluation, scalability and profitability.
• Contributed remarkable efforts in extraction, transformation, and loading (ETL) of data from a variety of data sources and platform APIs to ensure compliance with RDBMS requirements.
• Utilised a strong understanding of Real-Time Analytics framework processing on Streaming Data to implement data solutions, leveraging Amazon Kinesis Data Firehose, Amazon Data Streaming Architecture, Amazon Lambda Redshift, Amazon Elasticsearch Service, Data Engineer Capstone, and the (CLI) Command Lines Interface.

British Council Comensura, Southampton – UK                                                                                             2018-2021

Information Technology Systems Support Engineer

Installed updates and patches for ServiceNow cloud-based platform systems and set up new computing devices, networks, and software for CPD candidate examination testing centres. Collaborated with Pearson VUE Help Desk, British Council Global Information Services (GIS), and local/regional IT teams to ensure smooth system operations and timely issue resolution. Conducted remote systems engineering maintenance agent checks on IT equipment support, including exam delivery workstations using ServiceNow and temporary cabling, to prepare for computer-based testing (CBT) sessions and enhance internal monitoring. Tracked program results against targets, compiling data and drafting reports for internal stakeholders. Supported management in preparing for internal reviews.

• Employed technical expertise in identifying, troubleshooting, and resolving technical problems, evaluating existing systems to determine effectiveness and recommending changes to meet organisational requirements.

HSBC Bank UK PLC, Southampton, UK                                                                                                                  2019

Customer Complaints (Data-Centre) Advocate

Maintained records of customer concerns/complaints or corrective action requests, tracking and resolving them as needed. Planned, organised, monitored, and evaluated communication among team members to ensure effective collaboration and optimal outcomes. Encouraged open communication to foster a positive team environment.

• Contributed to the ongoing development and implementation of best practices, documented lessons learned, and shared innovative approaches to improve overall program performance.

Trigyn Technologies, Brindisi (Italy)                                                                                                                        2018

International Technical Consultant

Supported Trigyn Technologies Ltd, an operational arm of the United Nations, operationally coordinating the successful implementation of UNGSC peacebuilding, humanitarian and development projects around the world. On behalf of United Nation, I coordinated ICT division/units and infrastructure Corporate Project, providing technical support and collaborating on projects as needed. Built and implemented standardised IT checkpoint firewall security policies, procedures, and technologies to ensure IT security for the UN Mission Global Service. Developed and forwarded IT policies and best practices to end-users, and provided 3rd level support for complex problems, including installation and maintenance of wireless LAN systems. As an IT Infrastructure Systems Architect I was responsible for overseeing day-to-day operations and ensuring that I coordinated IT systems and services were available and delivered consistently, reliably, and effectively in accordance with the Organization contractual obligations and best practices. As an IT Systems Architect I was responsible for communicating the Organization’s IT strategy and vision, policies, and decisions in a positive manner and leading by example in the adherence and adoption.

• Assisted with the installation, configuration, maintenance, and troubleshooting of end-user workstation hardware, application software, and peripheral devices through verbal communication to technical and non-technical audience.
• Improved staff awareness and utilisation of technology through the development and implementation of IT service processes and procedures, ensuring uninterrupted data flow and mitigating potential process failures.

Long Standing Contract/Freelance, Wolverhampton, UK                                                                                 2013-2018

Onward Media Consultancy Advisor: Senior IT Infrastructure Systems Engineer

Collaborated with stakeholders to define and analyse objectives, scope, issues, and organisational impact of Information Systems to identify opportunities for improvement.Identified, configured, and deployed business models to support global WAN/LAN infrastructure, ensuring compliance with ISO27001/9001 standards.

• Planned and provided innovative solutions to meet customer needs, resulting in redesigned Systems to increase productivity, reliability, efficiency, and functionality to fulfil stakeholder expectations.

Additional Experience: Telecoms Networking Engineer at Kelly Communications Group (UK), Planning Coordinator at Prime Life Ltd UK (Healthcare), Customer Service Operations Coordinator at Aviance Ltd – Heathrow Airport UK, Technical Systems Analyst & Coordinator Advisor at International Medical Rescue UK, Operations Coordinator at Care UK (Healthcare) Plc. Ltd, Technical Operations Analyst at Surrey County Council, and Principal Communications Operations Officer at Civil Aviation Authority of Zimbabwe

Education

Doctor of Business Administration - Cyber-Crime & Cyber-Security Project Management Research Study (current studies)

University of South Wales, UK, 2020-Present

Master’s Program Data Engineer

Industrial Big Data Hadoop Framework and consultancy on the job Training program with MindWeaver provided by: Simplilearn & IBM, 2021

Computer Science Instruction Training/Teaching

University of Southampton, UK

MSc in Info Technology Service Management (ITSM)

The University of Northampton, Business School, UK

BSc Hons Computing Information Systems Engineering

University of Northampton - School of Science and Technology, UK

Licenses & Certifications

1. Fellowship Humanitarian Leadership                           Big Data Engineering SQL Training Certification 
2. Big Data for Data Engineering Certification                 Big Data Engineering for Apache PySpark 
3. Big Data Engineering for Apache Kafka                       Big Data Hadoop & Spark Developer 
4. Data Engineer Capstone                                                   AWS Big Data Engineering Certification 
5. DevOps Certification Training                                          Big Data for Data Engineering powered by IBM Developer Skills Network.
6. ECDL and good understanding of Information, Communication, Technology OCT principles and code of practice