About Emma Holmes:
I am currently looking for full-time work in a creative events-based role, with good intentions to progress. I am willing to work at least 40 hours per week, also overtime if needed. Looking to relocate to Spain/Barcelona.
Experience
Current Job February 2022 – Naked Wines, Remote/Norwich
Customer Happiness Advisor
- Managing customer experience by providing excellent communication via multiple channels.
- Monitoring stock levels and tracking stock movement.
- Working remotely ensuring I effectively communicate with colleagues via online platforms.
- Monitoring sales patterns to aid the company in maximizing profits.
Experience
July 2019 – February 2022 The BOX Headingley, Leeds
Full time bar and restaurant Supervisor
- Managing a Team of 30 people effectively to run the shift and provide efficient and exceptional service.
- Taking ownership of overall standards.
- Ensuring the team is providing amazing service and sticking to drink/food specification.
- Completing EON tasks such as a financial breakdown of the days sales and ensuring all shifts are logged correctly.
June 2018 – July 2019 Capita Hepworth House City Centre, Leeds
Full time Customer Experience Advisor
- Excellent verbal and written communication skills, when communicating with customers and colleagues.
- Taking ownership of cases and effectively rectifying and closing cases.
- Manage my own case load effectively.
- I can demonstrate a confident and customer focused telephone manner. Have excellent objective handling skills and I am able to communicate difficult decisions to customers when needed.
- I can organize and manage my own workload to meet targets and strict deadlines. Handling an active caseload of work which includes simultaneously dealing with a number of cases.
Education
September 2020 – Current Leeds Becket University – Creative Event Design and Management
I am currently completing my degree in events design and management, and currently, I am on track to graduate with a 1:1.
I have spent the last 3 years working on real clients’ briefs, as well as learning about the design and production of events and I am extremely passionate about client communications in an events-based role.
Professionals in the same Marketing / Advertising / Public Relations sector as Emma Holmes
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