Emma Jagessur

I am a passionate and diligent psychology graduate, holding both a Bachelor of Science in Psychology and a Master of Science in Developmental Science. My academic journey has further reinforced my commitment to understanding the intricacies of the human mind and the factors that influence mental health across different developmental stages. My studies have enhanced my ability to critically analyse, write literature reviews, conduct research, as well as consolidating my knowledge of core psychological concepts which can be applied to mental health care.

Beyond my academic journey, I have first-hand experience in the mental health field, specifically within child and adolescent settings. Working as a Healthcare Assistant with the NHS, I have been deeply involved in providing individualised care to young patients, drawing on my ability to build therapeutic relationships and employ crisis management techniques. Furthermore, my voluntary roles and work experiences have allowed me to collaborate with multidisciplinary teams, observe various therapeutic modalities, and support vulnerable populations. As an aspiring clinical psychologist, I am eager to seek opportunities that challenge me, fostering my professional growth, and enable me to make meaningful contributions to the mental wellbeing of individuals, in addition to preparing me for the doctorate.
 

Healthcare Assistant (Bank), NHS

August 2022 - Present

• Predominantly experienced in a children and adolescent mental health unit, establishing a greater understanding of the complexities of different disorders and importance of individualised care
• Engaging with patients throughout the day, building rapport and providing emotional support, promoting a therapeutic and safe environment
• Monitoring and observing patient’s presentations, noting changes and concerns and reporting these to staff when appropriate
• Collaborating with the healthcare team to implement individualised care plans for patients, focusing on their specific needs and goals
• Assisting patients with daily activities, including with personal hygiene, and meal preparation while ensuring their dignity and privacy
• Assisting in crisis intervention, utilising de-escalation techniques to manage challenging situations, ensuring the safety of patients and staff

Voluntary Placement, NHS

April 2023

I completed my voluntary placement at Larkwood ward, St Aubyn Centre – a psychiatric intensive unit for children and adolescents (PICU).

• Observed and participated in care of young people with severe mental health problems
• Developed my interpersonal skills and communication while interacting with patients and staff 
• Assisted nursing team where possible with daily tasks, e.g., escorting patients to different areas of the ward, encouraging participation in ward activities, observing patients in areas to ensure their safety
• Observed therapy sessions with patients led by the clinical psychologist including dialectal behavioural therapy and art therapy
• Attended daily multidisciplinary team meetings and patients ward reviews

Work Experience at the St Aubyn Centre

June 2022

• Engaged directly with children and adolescents suffering from severe mental health issues. 
• Regularly attended and participated in daily multi-disciplinary team meetings, which encompassed reviewing care plans, patient behaviour and presentations, and their risks. This was valuable in demonstrating the different roles involved in patient care and how important each individual is in contributing to the patient's care.
• Accompanied the clinical psychologist, psychiatrist, and nurse in charge of patient reviews
• Observed education lessons 
• Participated in a staff therapy session (drama therapy). This involved mindfulness, engaging with objects and interpreting feelings surrounding these objects. Role-playing and reflective discussions enabled me to experience the therapeutic process first-hand, revealing patients' perspectives on these therapies.

Sales Assistant, Schuh

December 2019 – May 2022

Providing excellent service, adhering to customers’ needs and improving their experience within the store. 

• Utilising personable demeanour and friendly attitudes so customers feel at ease and enjoy their experience within the store 
• Creating rapport with all customers, helping to build a positive, welcoming environment
• Maintaining a tidy stock room and shop floor
• Actively listening to customers’ needs, delivering time-efficient service suited to their requirements.
• Handling cash and card transactions, orders, and refunds

Assistant Carer, Sunny Lodge

April 2021

Caring for elderly service users who had learning difficulties. My diligence and devotion to helping others were necessary to fulfil my duty as their carer. I acted with integrity and in their best interests, complying with the care-home guidelines to ensure their safety. 

• Promoting good mental health and wellbeing by encouraging engagement in social activities
• Assisting in general daily activities like mobility, changing clothes, preparing meals
• Providing high standards of care focusing on personal hygiene and mental stimulation
• Maintaining a safe environment   
• Building rapport with service users to keep them engaged and socialise

University of East Anglia

• BSc Psychology (2.1)
• MSc Developmental Science (awaiting results)

A Levels:

• Psychology (B)
• Biology (B)
• English Language (B)

9 GCSE’s A-C grades