Emma-Jayne Bailey

Salesforce Certified Administrator passionate about Salesforce and keen to keep learning and progressing in the Salesforce eco-system. Recently decided that I wanted to re-focus my career to Salesforce and decided to retrain with the highly regarded Supermums. I have been working with a non-profit on their donor onboarding processes and a project to clean up many years of duplicates and NPSP anomalies. This work resulted in automating a new contact entry process, saving users many hours a month, and cleaning up their database to enable much more efficient mail-outs. 

NASS Internship (March 2023 – July 2023)

Worked for NASS to make Salesforce more effective. Multiple projects resulting in more efficient use for the system and reduced user-hours a month. 

• Screen Flow created
  • Database is searched for duplicates before a contact is entered. Flow created in a Sandbox and then put into Production via a Change Set. 
• Documentation
  • Training manual for the New Contact Flow
  • Full documentation of all work covered during Internship
• Security Health Check
  • Recommended changes made
• Duplicate Rules
  • Rationalized and enforced appropriate duplicate rules - Users could ignore warnings and create duplicates. Introduced flow to guide user through the donor onboarding process.
• User/Security Changes
  • Created new profile tiers to reduce the reliance on administrator users and improve overall security. Initiated the move away from profiles towards more specific permission-based user settings.

November 2022 – Salesforce Administrator Course 

The Supermums Administration course (six months). Salesforce Implementation Project:

• Created account, contacts, opportunity and user records, page layouts, updated picklist values and new fields on Opportunity Object. Created sales processes and paths
• Created Sales and HR Team profiles with relevant permission sets
• Set OWDs and Product Based Role Hierarchies
• Created team specific Homepages
• Set-up approval processes and Flows to automate closed won email to CEO.

Self-employed Personal Trainer (May 2006 – May 2023)

Passionate about helping people mack the best of themselves

• Client base of 30 with very high client retention
• Online presence developed through COVID and continued due to its success
• Motivational, targeted and enjoyable sessions resulting in lots of referred clients

Administrator, Sedolabs Ltd (2012 - 2020)

Worked as general administrator for this successful vendor of gas analytics software into the up-stream energy sector. I managed client relationships, delivered proposals, project managed the delivery team and assisted in the eventual sale of the business to a venture fund.

• Client Management
• Project Management

IT Consultant, Gartner (1996 - 2006)

Worked in a global team primarily delivering SAP benchmarking projects across multiple industries. Responsible for data capture, interpretation and analysis. Attended pre-sales meeting as the product specialist, lead kick-off meetings, collected data and then presented results.

• Project Management
• Co-authored research papers with Gartner Research
• Data collection, analysing, report writing and presenting
• Involved in multiple, concurrent projects, working with different internal teams to deliver. 

University of Sussex (1991-1995, includes 1 year at UCSC), American Literature BA 2:1

St Bartholomew’s School Sixth Form (1989 – 1991), 3 A Levels

Supermums Salesforce Administrator Course, Nov 2022 – June 2023

Salesforce Ben Flow Course, May 2023

Pluralsight BA Course, May 2023