Erin Onori

September 2018 - Present

Team Leader • Pleasance • Edinburgh University Students’ Association

• Responsible for managing four buildings, a theatre, and acafé/bar at the Pleasance during term-time.
• Role involves preparing and serving drinks and coffee.
• Role involves liaising with clients and various departments (marketing, operations, booking) to ensure smooth execution of events and activities.

July 2023 – August 2023

Duty Manager • Pleasance • Edinburgh University Students’ Association

• Promoted to Duty Manager for the 2023 Edinburgh Fringe Festival, which involved managing 200 staff members across multiple departments in a high-pressure, client-facing environment.
• Role involved various administrative tasks including e-mail correspondence with staff, managing the rota and completing detailed and accurate end-of-night paperwork.
• Resolved customer complaints and conducted staff briefingsto ensure adherence to standards.
• Ensured the security of the premises and led emergencyprotocols during evacuations.

August 2016 – August 2018

Waiting staff • The Coffee Bean @CafePizzeria