Evelin Nascimento
London, Greater LondonAbout Evelin Nascimento:
I have over 8 years of experience in managing, supervising and training customer service teams and in liaising with sales teams across several different industries (such as the fashion, publishing and motor industries). During my career, I have been responsible for designing and implementing customer service platforms as well as creating and successfully implementing initiatives to improve the customer team productivity and quality. I have also mastered solid technical skills in customer relationship management software (CRM) and customer support and sales platforms like Zendesk and Twilio and Typerform.
I’m a competent and a highly personable professional who love working in a team and liaise with both internal and external customers.
My objective is to continue using and even extending my expertise and organizational skills to new sectors such as the software industry and the financial sector while continue improving both my technical and soft skills.
Experience
I have over 8 years of experience in managing, supervising and training customer service teams and in liaising with sales teams across several different industries (such as the fashion, publishing and motor industries). During my career, I have been responsible for designing and implementing customer service platforms as well as creating and successfully implementing initiatives to improve the customer team productivity and quality. I have also mastered solid technical skills in customer relationship management software (CRM) and customer support and sales platforms like Zendesk and Twilio and Typerform.
I’m a competent and a highly personable professional who love working in a team and liaise with both internal and external customers.
My objective is to continue using and even extending my expertise and organizational skills to new sectors such as the software industry and the financial sector while continue improving both my technical and soft skills.
Education
BSc Management and Marketing | Centro Universitário da Grande Fortaleza
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