Faith Chima

Customer service provider with 2years of experience, passionate about helping customers have the satisfaction they deserve. 

Customer Relationship Management.                                               Jan. 2020 - May 2023

Macchuks Physiotherapy Clinic Limited, Abuja. 

• I managed the portfolio of clients, fostering strong relationships and ensuring customers’ satisfaction, resulting in a 10% increase in clients’ retention rate.
• I acted as the primary point of contact for clients, addressing inquiries, resolving issues, and providing proactive support, leading to a 10% improvement in overall customer experience.
• I efficiently handled incoming calls, emails, and inquiries and successfully escalated customers’ issues to the appropriate team, demonstrating strong problem-solving skills and ensuring timely responses. 
• I informed customers about products and services, answered questions about their reservations, and ensured they were satisfied.
• I conducted regular customer satisfaction surveys and analyzed results, identifying areas for improvement and implementing initiatives that resulted in a 10% increase in overall satisfaction scores.

Tech4Dev                                                                                                                                       2023

Women Techsters Fellowship

Product Management

African Leadership University–(ALX-Africa)                                                                                2022                                                                                                          

Associate degree, Virtual Assistant.

Side Hustle Nigeria 5.0 cohort- Nigeria       2022

Customer Service Intern.

University of Nigeria, Nsukka-  Nigeria        2020

Masters of Arts in English.

Second Class Honours, Upper Division.

University of Nigeria, Nsukka- Nigeria         2014

Bachelor of Arts in Education/English

Second Class Honours, Upper Division.