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Edgware
Faith Chima

Faith Chima

Customer service

Customer Service / Support

Edgware, Barnet, Greater London

Social

Services offered

Customer service provider with 2years of experience, passionate about helping customers have the satisfaction they deserve. 

Customer relationship management
Customer service
Approximate rate: £ 15 per hour

Experience

Customer Relationship Management.                                               Jan. 2020 - May 2023

Macchuks Physiotherapy Clinic Limited, Abuja. 

  • I managed the portfolio of clients, fostering strong relationships and ensuring customers’ satisfaction, resulting in a 10% increase in clients’ retention rate.
  • I acted as the primary point of contact for clients, addressing inquiries, resolving issues, and providing proactive support, leading to a 10% improvement in overall customer experience.
  • I efficiently handled incoming calls, emails, and inquiries and successfully escalated customers’ issues to the appropriate team, demonstrating strong problem-solving skills and ensuring timely responses. 
  • I informed customers about products and services, answered questions about their reservations, and ensured they were satisfied.
  • I conducted regular customer satisfaction surveys and analyzed results, identifying areas for improvement and implementing initiatives that resulted in a 10% increase in overall satisfaction scores.

Education

Tech4Dev                                                                                                                                       2023

Women Techsters Fellowship

Product Management

 

African Leadership University–(ALX-Africa)                                                                                2022                                                                                                          

Associate degree, Virtual Assistant.

 

Side Hustle Nigeria 5.0 cohort- Nigeria       2022

Customer Service Intern.

 

University of Nigeria, Nsukka-  Nigeria        2020

Masters of Arts in English.

Second Class Honours, Upper Division.

 

University of Nigeria, Nsukka- Nigeria         2014

Bachelor of Arts in Education/English

Second Class Honours, Upper Division.

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