Faiza Jamil

I'm a dedicated professional with a passion for hospitality, always striving to provide exceptional service. Your love for teamwork shines through in everything you do, making you a reliable and valuable member of any team. Your enthusiasm and commitment to learning and growing in your field show that you're not only driven but also deeply caring about the experiences you create for others.

Team Leader of the Breakfast Team, Hotel Indigo Cardiff (Nov 2022 - Present): Oversees breakfast service, supervises and trains the team, manages inventory, handles customer feedback, and ensures health and safety compliance.

Event Manager, FK Decore (Oct 2021 - Aug 2022): Planned events, managed budgets, negotiated with vendors, hired personnel, led promotions, supervised staff, and analyzed event success.

Assistant Manager, Yu Long Chinese Restaurant (Apr 2019 - Oct 2021): Supervised staff, developed marketing strategies, addressed customer complaints, handled maintenance, and collaborated with external parties.

Assistant Manager, Pasta La Vista Restaurant (May 2018 - Mar 2019): Supervised staff, scheduled shifts, ensured food quality, managed vendor relations, and handled manager duties in their absence.

Floor Manager, The OTUS Rooftop Restaurant (Jun 2015 - Nov 2016): Organized events, inspected food, managed staff, handled complaints, and ensured quality service.

Manager, Maliha Danish Couture Boutique (Dec 2006 - Feb 2011): Achieved sales targets, recruited and trained staff, managed customer service, handled cash collection, managed inventory, and ensured system functionality.

Post Graduate Diploma in Hospitality & Tourism Management: Completed from Jan 2017 to Jul 2017, awarded in Feb 2018 by the College of Tourism and Hotel Management (Affiliated with AHLEI).

M.A. in English Literature: Studied from 2010 to 2012, completed in Apr 2015 from the University of the Punjab, Lahore.

B.A. in Economics: Studied from 2002 to 2005, completed in Aug 2005 from the University of the Punjab, Lahore.

Intermediate (Arts): Studied from 2000 to 2002, completed in Aug 2002 from the Board of Intermediate & Secondary Education, Lahore.

Matriculation (Humanities): Studied from 1997 to 1999, completed in Jun 1999 from the Board of Intermediate & Secondary Education, Lahore.