Florence Dal Santo

Experienced Space Manager with a demonstrated history of working in the consumer services industry. Skilled in customer service, events & weddings. Strong operations professional with a Certificate focused in Meeting and Event Planning from The Event School London. 

Receptionist MS Amlin, London & Chelmsford ● Facilitate the smooth running of the London meeting room and maintain a high standard of service to both staff and clients. ● Welcome all visitors, directing them to allocated meeting rooms and catering for any additional guest requirements. ● Ensure all emails & enquiries are responded within an hour and deal with urgent requests promptly. ● Answer all incoming calls promptly and in a professional manner, taking accurate messages, transferring and screening calls. ● Provide additional support and ad hoc clerical duties to the PA´s as the Office Manager, reporting maintenance issues and arranging contractors when requested.

Guest Service Pan Pacific London Hotel 5-star, FORBES (Opening), London ● Deliver memorable experiences across all contacts, guests, associates, suppliers, residents and visitors ● Attend and deal with phone calls and emails received. ● Make hotel and restaurant reservations. ● Create a seamless in room dining experience with higher acknowledgement of the Pan Pacific product with specials and promotions. ● Open communication with the senior team and anticipate business needs and forecast staffing needs.

2015- 2016 Master's Degree in Tourism Management. University of Malaga

2012- 2013 Master's Degree in Event Management. Ciomijas, Malaga

2007- 2010 Tourism Degree. University of Malaga

2020 Level 2 Business and Administration certificate. NCFE. London

2018 Wedding Planner, Master Course with Siobhan Craven-Robins. London