Florent Depalle

Customer Advisor (French & English)
The Myers-Briggs Company

• Delivered bilingual (French-English) support for a global
psychometric assessment provider, managing 50+ client
interactions daily via phone and email – during a major
platform enhancement, in parallel achieved the MBTI Step
1&2 certification.
•Main contact for technical and account-related issues,
achieving a 95% resolution rate within 24 hours.
• Supported 100+ client campaigns, guiding users through
platform setup and report generation.
•Maintained CRM accuracy across 1,000+ client records,
ensuring up-to-date contact and activity information.
• Collaborated with Sales and Product teams to register new
practitioners
• Escalated complex issues to IT, Product, and Training teams
to ensure timely resolution.
• Supported international training partners across EMEA,

Senior Account Manager- French Markets
LambdateK

• Handled the full sales cycle — from inquiry to delivery — averaging
20–30 quotes per week and generating approximately £20,000–
£40,000 in monthly revenue.
• Advised clients on a wide range of IT and electronics products,
delivering tailored solutions aligned with client budgets and needs.
• Negotiated with European distributors to secure best pricing and
stock availability, improving competitiveness.
•Maintained up-to-date CRM records and monitored KPIs to
support commercial reporting and sales forecasting.
• Resolved escalations and contractual issues efficiently, ensuring
professional client experience.
• Collaborated with UK-based teams to align on targets, logistics,
and customer support initiatives.

CHIEF IT TECHNICIAN
SOS Mac France

• Diagnosed and resolved hardware and software issues for Mac
systems, ensuring minimal downtime and optimal
performance.
• Conducted routine maintenance and system upgrades,
including installation of new equipment and peripherals.
• Provided training sessions to clients on new software
applications, both in-person and remotely, enhancing user
proficiency.
•Maintained accurate records of technical issues and solutions in
the company’s online database, facilitating knowledge
sharing.
• Collaborated with team members to monitor progress of
ongoing tasks and ensure timely resolution of client concerns.
• Performed regular equipment checks, including printers and
projectors, to ensure consistent functionality.

Diploma of Higher Education Computer
Science
IPI, Computer science School - Paris

Master Degree: Psychology
University of Rouen - Rouen