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Gemma Smolka

Gemma Smolka

NHH Quality and Process coach

Utilities / Energy

Oakley, Bedford

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About Gemma Smolka:

I have worked within the utility industry for over 16 years i have gained a vast amount of knowledge and understanding. I have worked as part of a supplier and Data collector which has given me a well rounded understanding of how we can best serve our end user customers as well as the business. As part of my current role i have to make sure we are meeting the industry guidelines, streamline process, maintaining quality and training within a  team of 14 staff members and customer complaints. 

I enjoy a challenge and learning as much as possible to keep things interesting for all.

Experience

I have worked at E4B supplier in the Validation and Read team

NHH Data Analyst at IMServ Europe Ltd 

NHH Quality and Process Coach at IMServ Europe Ltd

Education

I completed a Train a trainers course within IMServ, most of my relavent education is physically doing the work

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