George Hendren

My primary experience is face-to-face customer service. With 16 years’ of experience, I have learned to always ensure I am approachable and diplomatic no matter the situation. I use the communication skills I have gained in this time to ensure team members are up to date on anything and to help them out where and when appropriate. Primarily I use these skills to handle customer queries and questions. Doing what I can to investigate and resolve any complaints they may have. 

Within my current role as field merchandiser, I complete merchandising call-outs where I represent the company on-site and set up and update advertising displays.  Within this role, I handle any issues or inquiries from the store and where required I escalate them to HQ. I am also responsible for handing feedback from in store management and passing this on to HQ to improve the company’s offerings in future displays. I am able to do this by properly organizing my work day and ensuring good time management. My role as a field merchandiser requires me to do call-outs so I am always flexible and cooperative with the store when they need me.

In my spare time, I am a cosplayer and have entered a number of competitions. To create these high-level cosplays, I have to properly multi-task and stay organized within a time frame to ensure the costume is done in time for the convention.

Tesco Responsibilities 

Cash handling 

Respond to public enquiries daily

Replenished stock on shop floor 

Oversee self-service usage 

Supervisor duties when requested 

Merchandising duties daily 

Routine stock level checks

Assist with general upkeep and appearance of store

Deliver quality customer service 

Problem solving daily 

Incorporate health and safety standards 

Admin and data entry duties 

Essential worker during covid 19 pandemic 

Runner responsibilities  

Assisted other runners and crew when requested 

Assisted participants with additional support needs 

Assisted winning participants with directions to next stage 

Data entry 

Incorporate health and safety standards 

General admin duties 

Assisted with upset and angry unsuccessful participants 

Other general runner duties 

Merchandiser responsibilities 

Display point of sale to help maximise sales 

Work independently and represent company 

Complete call outs within arranged time 

Have understanding of advertising to increase profits and sales 

Adhere to health and safety standards 

Build rapport with colleagues and customers whilst in store 

Give insightful feedback when required 

Use company app to upload data to HQ 

Have good understanding of taking quality photos 

Film and TV production. 2:2 06/2012

HNC Media analysis and production. Pass. 07/2009

NQ Media studies. Pass. 07/2008

Int 1 Spanish. A. 08/2007

Int 1 Maths. A. 08/2007

Higher French. C. 08/2007

Chemistry. Int 1. C. 08/2006

Computing studies. Standard grade. 2. 08/2006

French. Standard grade. 2. 08/2006

English. Standard grade. 3. 08/2006

Geography. Standard grade. 4. 08/2006

Craft & Design. Standard Grade. 4. 08/2006

History. Standard Grade. 4. 08/2006

Mathematics. Standard Grade. 4. 08/2006