georgia dollar

I am a driven and passionate individual; I have excellent time keeping skills and a bubbly personality.
My main field of skill, interest and knowledge is the tourism industry and all that it encapsulates.
During my studies (level 3 tourism, hospitality and Events), I have gained expansive knowledge of the
industry with a proven track record of jobs I have done, which also include the retail environment. The
industry is tough especially in this current economic climate and I feel that customer service forms the
basis to any successful company no matter its size. I have excellent customer service skills and the
customer experience is very important to me. During my time at college and previous work experience
I have gained knowledge and experience in this area.
I enjoy new challenges because with every new challenge there is more experience and knowledge for
me to gain to add to my current skill set. I am resilient, committed and love working with others. I can
take on responsibility and use my initiative by thinking on my feet but equally can follow instructions
and work to time scales effectively

Travel Consultant Apprentice
Hays Travel - Torquay
August 2023 to Present
• Dealing with customers daily
• Meeting and greeting
• Booking holidays and holiday extras
• Working as team
• Target driven job
• Dealing with payments
• Learning about the travel industry on the job
Call Centre Agent
Suttons - Paignton
February 2023 to Present
• Taking orders over the phone
• Dealing with customer enquiries
• Handling money
• GDPR aware
• IT skills
Administration Assistant
Splashdown waterparks - Paignton
September 2022 to November 2022
• Customer service
• Answering phone calls and emails
• Assisting managers
• Take part in active discussions
• Managing spreadsheets
• Keeping up to date on health and safety
• Teamwork skills
• Managing data collection and keeping up with GDPR
Receptionist
Splashdown waterparks - Paignton
May 2022 to September 2022
• Greeting guests upon arrival
• Checking them in
• Making sure customers are satisfied before entering the park
• Dealing with customer complaints
• Maintaining cleaning standards
• Demonstrating high levels of customer service
• Good teamwork and support other colleagues
• Answering the phone and using other communication methods such as using a tannoy
Work Experience in a travel agency
Tui - Paignton
April 2022 to April 2022
• I did a 3 day work experience in a travel agency to learn and get first hand experience in the industry
im studying and want to be in
• In these 3 days, I learnt the customer type that travel agents get
• I learnt how travel agents support and look after the customers
• I spent the time to speak to the customers
• I made sure I learnt as much as I was able to from the travel agents
Front of House Staff
The Spinning Wheel - Paignton
July 2020 to October 2020
• Assisting with customer queries
• Working under pressure
• Running the floor
• Maintaining cleaning standards
• Maintaining stock levels as required
• Meeting and greeting
Volunteer Sports Coach
Torbay
2015 to 2019
When I was younger, I took part in a lot of sports, and with that I then assisted help my coaches with
the younger ages learning and training
The sports included:
• Gymnastics
• Waterpolo
• Swimming
Skills/Duties included:
• Working part of a team
• Learning to lead
• Taking responsibility
• Learning how to take directions
All this taught me skills I needed for when I was ready for working.

Education
Level 3 Diploma (still studying) in Travel, tourism, hospitality and events
South Devon College - Paignton
September 2022 to Present
Level 3 certificate in Travel, tourism and hospitality
South Devon College - Paignton
September 2020 to July 2022
GCSE or equivalent in Maths - Grade 4
Paignton Academy/South Devon College - Paignton
September 2015 to June 2022
BTEC in Health and social care - Level 2 Pass
Paignton Academy - Paignton
September 2018 to March 2020
GCSE or equivalent in English literature - Grade 4
Paignton Academy - Paignton
September 2015 to March 2020
GCSE or equivalent in English language - Grade 4
Paignton Academy - Paignton
September 2015 to March 2020
GCSE or equivalent in Combined science - Grade 4/4
Paignton Academy - Paignton
September 2015 to March 2020
GCSE or equivalent in Drama - Grade 5
Paignton Academy - Paignton
September 2015 to March 2020
GCSE or equivalent in History - Grade 4
Paignton Academy - Paignton
September 2015 to March 2020
GCSE or equivalent in Geography - Grade 4
Paignton Academy - Paignton
September 2015 to March 2020