Georgia Jones

I possess a range of diverse experiences in delivering great customer service. I am a graduate intern from the University of Leeds, where I delivered personalised, 1:1 action plans to over 50 students in a 10 month period. Currently seeking to build upon my front of house and service experience in the hospitality industry.

Employability and Progression Assistant

University of Leeds - Leeds

September 2022 to September 2023

• Liaised with teams across the University of Leeds to support the provision of targeted signposting, information, and support to Widening Participation students/graduates.
• Identified gaps in provision, in collaboration with the wider team, to improve the standard of service delivery.
• Took precise minutes and records of meetings.
• Maintained accurate engagement records, including attendance records, and evaluated feedback.• Provided administrative support to senior members of staff across Microsoft suites, including Word, Excel, and Outlook.

Front of House

Camerons Brewery - Leeds

October 2021 to October 2022

• Provided a professional and warm front of house service to an average 40 customers per shift in an establishment voted 'best pub in Leeds' 2022.
• Maintained a clean and organised front of house area with a satisfaction rate of 90%.
• Processed over 50 cash transactions per shift with 100% accuracy.
• Worked efficiently in conjunction with bar, floor, and kitchen staff to create a positive and relaxed experience for customers.
• Coordinated communication between floor and kitchen staff to successfully deliver over 20 meals per hour during peak times.
• Set up and reset venue for a range of functions, including weddings, birthdays, and baby showers. Quickly rearranged function areas for multiple events in the same day.

Contact Tracer

City of York Council - York

May 2021 to October 2021

• Conducted over 40 phone calls a day to COVID-19 positive patients and identify exposed contacts.
• Worked diligently with other team members to trace over 1,200 potential cases.
• Provided contacts with regulated information on COVID-19 protocols; ensured all necessary forms were completed for Public Health England records.
• Dealt with incoming calls and enquiries, served as contactable a point of contact between Public Health England and the general public.
• Possessed an excellent telephone manner, communicating with customers in a professional and courteous manner; received 100% positive feedback from line manager during review.

Vaccination Administrative Assistant

Nimbuscare Ltd - York

January 2021 to October 2021

• Provided administrative support to healthcare professionals administering the COVID-19 vaccination to over 500 individuals per day.
• Conducted pre-vaccination assessments, screened patients for contraindications, and addressed patient concerns in a calm and friendly manner.
• Assisted in managing patient flow to optimise clinic throughput and reduce waiting times.
• Effectively communicated post-vaccination instructions and potential side effects to over 100 recipients, promoting vaccine confidence and informed decision-making.

Covid-19 Test Operative

City of York Council - York

January 2021 to July 2021

• Prepared 18 testing stations at the beginning of each day, ensuring each had been correctly set up and sanitised.
• Aided over 50 customers per shift in completing test registration, 98% accuracy rate in receiving their results.
• Maintained strict sanitation rules and centre presentation.
• Ensured that an average 25 tests per shift were uploaded to the correct database and logged with photographic proof.

MA Political Communication, University Of Leeds
2021-22
Grade: Distinction

BA English and Politics, University of York
2018-2021
Grade: 2:1