Georgia Tsikrika

With a degree in Communication & Media Studies and experience in customer service and editorial roles, I bring strong communication, problem-solving, and organizational skills to any team. I am eager to join dynamic organizations where I can utilize my skills and expertise to drive success and growth.

Customer Relations Consultant , Hello Student Management LTD Birmingham

• Delivered excellent customer service by carrying out retention calls with unsatisfied customers and resolving 30 - 35 tickets on a daily basis.
• Being responsible for revenue generation through managing all sales enquiries that come in through all contact channels.
• Supporting the delivery of all sales and service campaigns throughout the operational cycle, working to SLAs and KPIs including customer satisfaction, lead conversion/sales.

Distribution Administrator , Furniture Village Luton

• Coordinated orders and handled warehouse stock through Genero software.
• Fulfilled and increased orders through constant communication with customers through telephone
support, handling complaints successfully, suppliers, branches and the warehouse.
• Performed transactions, banking, bookkeeping and prepared everyday reports.

Trainee Journalist , Marathon Press Athens

• Increased the platform’s engagement through content creation on day-to-day basis.
• Proofreading of articles.
• Used my adaptability, time management and planning skills efficiently, saving valuable time, completing
tasks prior to deadlines.

Retail Assistant, Jennyfer Athens

• Increased store’s sales and achieved monthly targets through assisting, advising and empathising with customers and their needs.
• Successfull handling of customers’ complaints and concerns.
• Being responsible for all the transactions and handling the cash register.

Bachelor’s Degree: Communication and Mass Media Studies , National & Kapodistrian University of Athens