Gideon Akoto

Proactive and detail-oriented Customer Support Specialist with 4+ years’ experience delivering outstanding service via live chat, email, and telephone in fast-paced, customer-focused environments. Skilled at managing high-volume web chat inquiries while maintaining accuracy and professionalism, and experienced in B2C and B2B support across retail, e-commerce, and regulated sectors. Adept at booking management, CRM systems (Zendesk, Salesforce, SaaS platforms), and process compliance. PRINCE2 certified, collaborative, and committed to exceeding customer expectations while upholding company values and standards.

Wholesale Customer Service Advisor with 4+ years’ experience providing high-quality B2B and B2C support via phone, email, and live chat. Skilled in managing wholesale orders, returns, cancellations, and client updates while maintaining accuracy and compliance with GDPR and internal processes. Proficient in CRM systems including Zendesk, Salesforce, Enchant, and Heyday. Strong problem-solving and conflict resolution abilities, collaborative across teams, and committed to streamlining workflows and enhancing customer satisfaction.

Education & Certifications

• University of Bedfordshire – Higher National Diploma, Information Systems & Business
• Newvic Sixth Form College – Level 3 Information Business Technology (2011–2013)
• PRINCE2 Certification – Project Management Methodology