Gift Abisai

Versatile and reliable individual with strong experience in both face-to-face and telephone-based customer service roles. Proven ability to deliver excellent service in fast-paced environments, having worked at Sports Direct in a retail setting and in call centre roles at HMRC and Interactive Investor. Recently obtained a CSCS Green Card and the Health and Safety in a Construction Environment Certificate, demonstrating readiness for labourer positions on construction sites. Additional experience includes working as a Warehouse Operative at Amazon and gaining stock control knowledge. Brings strong communication, organisational, and problem-solving skills, with a flexible approach and willingness to learn across a variety of roles and industries.

You are a versatile and reliable professional with over 10 years of customer service experience across retail, call centres, financial services, and public sector roles. You have developed strong communication, problem-solving, and organisational skills, proven in fast-paced environments such as HMRC, Interactive Investor, and Sports Direct.

Construction & Site Readiness: Recently completed multiple construction training programmes, earning a CSCS Green Card and certifications in health & safety, civil engineering principles, and plant machinery operations—demonstrating readiness for labouring and groundworks roles.

Financial & Professional Services (Foundation Degree) – University Campus Oldham, Sept 2016 – May 2019
Gained knowledge of financial systems, professional practices, and business services.

Customer Service Level 2 (City & Guilds Certificate) – Work Solutions, Manchester, June – July 2014
Developed professional customer service and communication skills.

Information Technology Level 3 (BTEC National Diploma) – Loreto Sixth Form College, Manchester, Sept 2010 – May 2012
Built strong computer literacy, data handling, and IT skills.

Civil Engineering and Groundworks Bootcamp (2025) CITB / NPORS Forward Tipping Dumper & Plant Machinery Marshall

Highfield Level 1 Certificate in Introduction to Construction (2025)

Highfield Level 1 Award in Health & Safety within a Construction Environment (2025)

CSCS Green Card (Valid 2025–2027)

UK Driving License (Valid to 2034)