Gordana Batic

Summary

Highly motivated and results-oriented professional with a diverse skillset encompassing Creative Design, Web Development, Legal Practice, and Administrative Management. Proven ability to successfully manage projects, improve processes, and achieve measurable results in dynamic and challenging environments. Adept at building strong client relationships, collaborating effectively within teams, and managing financial operations. Possesses excellent communication, problem-solving, and analytical skills.

Key Skills:

Project Management

Process Improvement

Client Relations

Communication Strategy

Team Leadership

Financial Operations

Legal Research

Case Management

Administrative Support

Data Analysis

Problem-Solving

Strategic Planning

Stakeholder Engagement

Change Management

Professional Experience

Creative & Design Roles

• Freelance Graphic Designer & Illustrator | London | January 2018 - Present
  • Developed and executed 120+ original artworks for prints, clothing, and accessories.
  • Managed an online store, expanding market reach and diversifying sales channels.
  • Completed 5+ animation projects using Adobe After Effects, increasing client engagement.
  • Executed 10+ projects in Adobe Suite, resulting in significant client satisfaction improvement.
  • Implemented marketing strategies that boosted store visibility and customer engagement.
  • Achieved a 25% repeat customer rate through personalized designs and exceptional service.
  • Built a social media following of 2,000+ engaged followers, driving a 35% increase in website traffic.
  • Increased email open rates by 20% and average order value by 15%.
• Freelance Digital Content Creator & Web Manager | London | September 2004 - January 2013
  • Drove website and blog design projects with strategic SEO implementation.
  • Boosted organic search rankings by 40% and increased user engagement by 50%.
  • Developed user-friendly web designs using HTML, CSS, and JavaScript.
  • Enhanced client search engine rankings by an average of 30%.

Technical Skills:

Adobe Creative Suite Proficiency (Illustrator, Photoshop, InDesign, After Effects)

HTML, CSS, JavaScript

SEO

E-Commerce (WooCommerce)

WordPress

Soft Skills:

Creativity & Innovation

Visual Communication

Client Communication & Relationship Building

Project Management (for personal projects and client work)

Marketing & Sales (online store management, social media marketing, email marketing)

Customer Service

Time Management (freelancing requires strong time management)

Administrative & Support Roles

• Registration Officer | National Register of Public Service Interpreters (NRPSI) | London | January 2013 - January 2018
  • Managed registration and renewal for over 2,000 public interpreters and translators.
  • Redesigned member renewal forms, resulting in a 35% increase in completion rates.
  • Processed membership payments and refunds efficiently.
  • Created a successful "last chance to renew" email campaign, increasing monthly renewals by 25%.
  • Awarded "Registration Officer of the Month" four times within five months.
• Administrative Support & Data Entry | Travel Trust Association (TTA) | London & Woking | July 1999 - April 2004
  • Provided comprehensive support to 450 members.
  • Managed data entry for approximately 5,000 bookings and insurance claims monthly.
  • Developed a new insurance offering, resulting in increased customer satisfaction.
  • Assisted in redesigning office forms, reducing paperwork processing time.
• Receptionist and Legal Administrative Support | Regional Social Attorney of Self-Management (Ombudsman) | Tuzla, Bosnia & Hercegovina | January 1982 - December 1985
  • Provided administrative support to five legal professionals, managing over 20 daily client interactions.
  • Managed reception duties and client intake processes.
  • Oversaw front desk operations, resulting in workflow efficiency improvement.
  • Acted as Personal Assistant to the Director.

Technical Skills:

Data Entry & Management

CRM Systems 

Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

Soft Skills:

Administrative Support

Client Service & Communication

Process Improvement

Organization & Time Management

Attention to Detail

Accuracy & Precision

Communication & Interpersonal Skills

Teamwork & Collaboration

Legal & Paralegal Roles

• Refugee Coordinator | Caritas-Vienna, Austria | April 1997 - October 1997
  • Managed 100+ daily cases for refugee and asylum-seeker families.
  • Facilitated healthcare access for 40+ clients monthly.
  • Developed partnerships with 7 local agencies.
  • Implemented personalized support plans for 200+ clients.
• Legal Intern | High Court-Vienna, Austria | July 1996 - February 1997
  • Completed internship covering civil, criminal, family, tort, and contract law.
  • Participated in 10+ court hearings.
  • Formulated legally sound sentences for 4+ criminal cases.
  • Conducted thorough evidence evaluation for 6+ civil cases.
  • Drafted multiple judgments and orders.
• Barrister | Law Firm-Tuzla | September 1989 - April 1992
  • Achieved a 90%win rate in high-stakes criminal cases.
  • Developed and executed comprehensive legal strategies across civil, criminal, and family law cases.
  • Became youngest female barrister in the community.
• Chief Property Lawyer | Urban Planning Department-Tuzla, Bosnia & Hercegovina | September 1985 - September 1989
  • Successfully managed expropriation cases in a major industrial zone.
  • Conducted effective compensation negotiations.
  • Developed and implemented communication and conflict resolution strategies.
  • Received performance bonuses for exceptional handling of complex property matters.

Technical Skills:

Legal Research & Analysis

Case Law Interpretation

Legal Writing & Drafting (judgments, orders, legal documents)

Soft Skills:

Legal Expertise (Criminal, Civil, Family, Property Law)

Client Advocacy

Negotiation & Dispute Resolution

Communication & Interpersonal Skills

Ethical Conduct & Professionalism

Analytical & Critical Thinking

Problem-Solving

Attention to Detail

Case Management

Education

Bachelor of Arts, BA (Hons)

University of the Arts London - London, Greater London

Date of Graduation: June 2010

Master of Laws, LL.M.

University of Vienna, Faculty of Law - Vienna, AT 

Date of Graduation: February 1997

Bachelor of Laws, LL.B. 

University of Sarajevo, Faculty of Law - Sarajevo, BA

Date of Graduation: June 1985

Awards

Finalist of the Threadneedle Prize art exhibition

October 2012

Certifications and Licensure

Admission to Bar

October 1988 to Present

Yugoslav Law Society, Belgrade, Serbia.

Continuation Professional Development (CPD)

• Business English Writing, London, 2002

• Customer Service, London, 2013

• Excel 2016, Lynda, 2018

• Salesforce 101: Introduction to Salesforce, Udemy, 2018

• Salesforce or Non-Profit (NPSP), Udemy, 2019

• Event Management, LinkedIn, 2019