Haaris Sheikh

In my previous role as a Service Desk Analyst, I provided 1st and 2nd line support, resolved issues across hardware, networking, and virtual environments, and help keep IT operations running seamlessly.

Beyond my technical expertise, I’m a quick learner who enjoys expanding my skill set whether that’s through industry certifications exploring cybersecurity concepts, or keeping up with emerging technologies. My goal is to grow into a dynamic IT support role where I can polish on my weaknesses and progress further beyond Helpdesk into something like cybersecurity, devops, cloud infrastructure and project manager

 Provided 1st and 2nd line IT support for corporate users, ensuring timely resolution of

technical issues. Managed Active Directory and Azure AD accounts, performing password resets, permission

changes, and account troubleshooting.

 Assisted with software installations, system configurations, and troubleshooting Windows

10/11 devices.

 Supported remote access solutions, including VPN troubleshooting and configuration for end-

users.

 Monitored and maintained IT infrastructure, diagnosing and resolving hardware, software,

and networking issues.

 Worked within ITIL frameworks, following incident and change management procedures to

ensure efficient service delivery.

 Provided technical assistance to new joiners, setting up and deploying IT equipment and

software access.

* Firebrand training (certification of higher education)