Hanan Achour

Iam a confident, reliable, and well-spoken young lady with over 7yearsof experience in retail including sales and customer serviceand alsc healthcare. Whilst juggling both studying full time and working part time, I have developed several skills that have allowed me to be the person Iam tOGaV
a m an excellent team member, a n d c a nalso work independently to complete any task set to the best of m y a b i l i t y. I a m v e r y o r g a n i s e d a n d w e l l prepared; Iset tasks according to priority and work towards set deadlines. Being of Lebanese origin, Arabic is my mother tonque and love to share this language with both my colleagues and customers.
I am always enthusiastic and continuously look for
further tasks to complete. Ican drive sales with my
great selling techniques. I am always happy to approach c u s t o m e r s / o a t i e n t s a n d t o help all
members of my environment.

Have a general knowledge of all departments including healthcare, beauty, electrical beauty and operational procedures. Anticipate customer needs and provide them with high quality service while upholding brand standards and values to ensure customer satisfaction. Happily guiding customers through the process of successfully finding their ideal and suitable (cosmetic) products. Meticulously handle POS system transactions including credit and cash, exchanges, returns and refunds to ensure seamless and accurate cash flow. Actively keep informed about company's latest sales offering and loyalty programs. Able to work alongside a manager and assist with customer queries and/or store processes requiring completion.

BACHELOR OR ARTS WITH HONOURS IN BUSINESS MANAGEMENT AND LEADERSHIP
July 2021