Harsh kumar Chaudhary

 am a seasoned facilities management, business development and hospitality professional with over 20 years of experience in procurement & contract administration. At Ibis Hotel & Adagio Apartments in the role of Cluster Housekeeping Manager, overseeing a team of 30+, multi-site operations and £200k budget; saved 10% on costs and increased operational efficiency by 20%. Before working as a Business Development Manager, I also served in that company, increasing sales by 30%, opening new businesses up to £1M annually and expanding the customer base to 40%.

A CTIP-certified business management professional with exceptional team leadership, budget management, compliance and strategic decision-making abilities; I am proud to offer a background in building strong relationships with staff and clients alike while slashing operational expenses and boosting client satisfaction levels. An accomplished professional in hospitality and business development, I am experienced in delivering best-in-class customer service, optimizing team performance, and providing innovative solutions to difficult problems.

I am always seeking ways to turn my leadership skills, client-centric nature and knack for driving operational excellence into action due to the difference they make in an organization. Let's connect!

A highly experienced Cluster Housekeeping Manager with over 15 years of diverse hospitality management experience across top-tier hotels and facilities. Expertise includes strategic leadership, budget management, operational excellence, and team development across multi-site properties. Proven track record in improving operational efficiency, reducing costs, and enhancing guest satisfaction through a hands-on, collaborative approach.

Key achievements include:

• Operational Strategy: Aligned housekeeping goals with broader hotel objectives, leading to a 10% increase in operational efficiency at Ibis Hotel & Adagio Apartments.
• Budget Management: Managed budgets up to £200,000, achieving 10% savings through resource optimization and supplier negotiations.
• Team Leadership: Directed teams of 30+ staff, improving overall productivity by 20% and reducing guest complaints by 15% through focused training and effective scheduling.
• Compliance and Safety: Achieved 100% compliance in health and safety audits, demonstrating a strong commitment to regulatory adherence.
• Quality Assurance: Increased room turnover by 25% and achieved a 95% guest satisfaction rating by enhancing efficiency and service standards.

Prior roles include Business Development Manager, where I led sales teams, expanded client bases, and secured significant new business, and Head Housekeeper & Interim Facilities Manager, where I managed large-scale accommodation and logistics, including during the 2012 London Olympics. With a background spanning luxury hotels and high-end dining establishments, I bring a blend of operational excellence, leadership, and client relationship management skills to drive success in hospitality environments.

Cluster Housekeeping Manager 
Jan 2021 – Present             
Ibis Hotel & Adagio Apartments (Multi-sites), Sutton, London

• Strategic Collaboration: Aligned housekeeping strategy with hotel goals, boosting operational efficiency by 10%.
• Financial Stewardship: Managed a £200,000 budget, achieving 10% cost savings through optimised resource use and supplier negotiations.
• Operational Excellence: Conducted regular reviews of tasks and standards, ensuring strict SOP adherence across all sites.
• Team Leadership: Led a team of 30+, improving efficiency by 20% and reducing guest complaints by 15% through targeted training and scheduling.
• Safety & Compliance: Achieved 100% compliance in health, safety, and security audits.
• Cross-functional collaboration: Worked with department heads to maintain hotel-wide alignment with the company's mission and vision.
• Quality Assurance: Enhanced room turnover by 25%, achieving a 95% guest satisfaction rating.
• Efficiency Management: Monitored and improved turnover times, reducing downtime and boosting team productivity.
• Relationship Building: Fostered strong communication with management, suppliers, and guests to ensure operational excellence.