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hayley horton

hayley horton

Admin/Customer service/Sales/Marketing

Marketing / Advertising / Public Relations

Sheffield, Sheffield

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About hayley horton:

I have excellent oral, written, and I.T. skills, and I am excellent at juggling multiple tasks and working under pressure. I am punctual and hardworking and I love a challenge. 

Experience

Reed Education & Tradewind Recruitment Sheffield - Classroom Cover Supervisor

February 2022 - PRESENT

  • Covering secondary classes from ages 12-18, across all subjects, to cover teacher absence. 
  • I have an enhanced DBS and I am on the DBS update service. I have completed online training in safeguarding.
  • I am used to dealing with classes that have a range of behavioural issues. 

Stay at home parent, Sheffield

Aug  2021 - Feb 2022

Mary Gardner, Commissioning manager (Direct Payments), Sheffield SCC- Personal Assistant (Direct private employee, Not a council employee)

April 2020 - July 2021

 

  • Manage the diary
  • Note taking
  • Manage emails
  • Design presentations 
  • (Inc PowerPoint/Canva /short videos etc)
  • Research as needed
  • Survey Creation. Organising personal tasks such as ordering gifts or supplies
  • Event and meeting organising
  • Working remotely over the pandemic
  • Project support and admin
  • Developing spreadsheets
  • Using online tools to support meetings such as MIRO
  • Full use of Microsoft Office and outlook
  • Online meeting set up via Teams/Zoom
  • General day to day support
  • Disability and personal care
  • Participate in Disability Sheffield Meetings providing marketing advice and support. 

Scrumptious Cafe, Sheffield- Owner

April  2019-  April 2021

  • Start a new business.
  • Source equipment and suppliers.
  • Register with local authorities and

submit all required admin.

  • Organise refurbishment.
  • Design menus.
  • Sold during pandemic 
  • Health and hygiene training.
  • Online Marketing.
  • Banking/Cash handling.
  • Maternity leave from Sept 2019
  • closed due to Covid and having an offer of purchase.

 

Hallamshire Hospital, Sheffield- Copywriter/Admin Assistant

Feb  2019 - April 2019

  • Role to cover Sick leave
  • Pick up new internal software quickly. 
  • Answer Emails and phone calls in a professional manner, proofread patient information leaflets, improve layout and content language.
  • Train staff how to use new spreadsheets, provide guidance to colleagues on creating new content. 
  • Help to create simpler and more organised processes for other departments recording of invoicing, backdating, and recognising duplicates and errors, to provide an accurate excel spreadsheet.  

Virgin Media, Sheffield- Customer Relations and Sales Executive

Aug  2012- Dec 2017

  • Retain customers and sell new products and services. Providing a high level of customer service.
  • Employee Engagement representative, making sure employees are happy, making sure agents are aware of the company strategies and targets, liaising with the head of centre and operation manager
  • Taking customer escalations, supporting the team, monitoring KPIs and completing admin.
  • Launch a new channel for connecting with customers via a web chat platform.
  • Accurate recording of complaints to comply with Ofcom regulations. Note-taking

Education

International Marketing MSc

Digital marketing, Marketing decision-making, Consultancy, Consumer behaviour, Relationship marketing, Entrepreneurial thinking, Marketing and innovation, Understanding markets, Global brand management, and Research methods.

Thesis: - Does incentivised endorsements of products affect credibility? YouTube Beauty vloggers. Grade; 80% (Distinction)

Psychology and Criminology BSc, Sheffield Hallam University, Sheffield

Dissertation: -Is Sheffield effectively using a Multi-agency approach to tackling gang crime in Sheffield

Cognitive behavioural Psychology, Biological Psychology, Social Psychology, Forensic Psychology, Criminal Justice systems, Restorative Justice, Crime and Punishment, Criminal Theory.

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