Helen Freeman

I’m an experienced Business Analyst with over 25 years in the financial services industry, bringing a strong background in process improvement, change delivery, and transformation.

For the past 2.5 years, I’ve been working as a Business Analyst, involved in a variety of change and transformation projects, including major migration programmes and onboarding initiatives. Before that, I worked as a Business Process Analyst, focusing on process change and optimisation, and as a Process Improvement Consultant, leading a team of consultants to deliver successful process improvement projects across the business.

I’m passionate about finding better ways of working, simplifying complexity, and helping organisations deliver meaningful, lasting change. Colleagues describe me as analytical, approachable, and delivery-focused — someone who gets things done while building strong relationships across teams.

As my current role comes to an end later this year due to redundancy, I’m now looking ahead to new opportunities from March/April 2026. I’m particularly interested in roles where I can use my experience to drive process improvement, business change, and transformation within dynamic, forward-thinking organisations.

If you’re looking for someone who combines deep financial services experience with hands-on change delivery expertise — I’d love to connect.

I’m an experienced Business Analyst with over 25 years in the financial services industry, specialising in business analysis, process improvement, and change management.

For the past 2.5 years, I’ve delivered migration, onboarding, and transformation projects, driving operational efficiency and business change.

Previously, I worked as a Business Process Analyst and Process Improvement Consultant, leading teams to implement process optimisation and continuous improvement initiatives.

Certificate in training practice - CIPD 

GNVQ Advanced Business Studies