Helene Farnsworth

Credit controller with experience in Construction, NHS, Engineering, Translation industry and Retail Companies.
Following up outstanding customer debts, including retentions from construction customers, by telephone, letter and e-mail.
Updating and maintaining accurate records of both overdue debts and cash recovery activity.
Ensuring timely payment of debts to maintain a healthy cash flow balance.
Evaluate new credit requests and review customer credit rankings in close cooperation with the company’s credit insurers.
Providing information to assist in the resolution of queries and overdue debts.
Resolving document/ledger queries with internal staff.
Attending monthly debtor meetings and providing appropriate information to the Directors and Company Accountant, and updates on progress with debt collection issues.
Liaising with external credit insurers in respect of overdue debts.
Ensure necessary documentation submitted by external administrators in relation to customer insolvencies is completed.
Building, developing and sustaining working relationships with other departments.

Liaising with Sales staff located in Chicago, New York, Los Angeles, 
San Francisco, Guatemala, Bulgaria, India, Australia and United Kingdom
Debt collection – Account monitoring, creating Aged Debt Reports
Evaluating Credit-worthiness and Assigning credit via E-bonded
In charge of processing invoices for all USA accounts
Liaising with debt collection agencies
Handling staff expenses, timesheets and annual leave
Training new recruits via Skype in USA and Europe on setting up new accounts
Processing payments: Charging credit cards, noting wire transfers and check
payments

 

Managing debtor ledger and collection of outstanding payments for 70 Branches
Daily Posting of BACS payments /Receipts
Resolving discrepancies or disputes related to invoices or payment with customers via phone, email, written correspondence.
Maintainig accurate and up-to-date customer records, including credit limits, payment terms, and contact details.
Conducting credit assessments and reviewing credit limits for new and existing customers.
Collaborating with the sales team to address any credit-related concerns or queries.
Combining reports on outstanding debts, payment trends, and credit control performance..
Liaising with external debt collection agencies.