Hibo Awil
Customer Service / Support
Services offered
Results driven Customer Operations Associate with 7+ years of experience in optimizing customer success, support operations, and cross-functional team collaboration.
Proven track record of driving operational efficiency, reducing churn, and enhancing customer satisfaction through data-driven insights and proactive problem solving.
Highly skilled in managing client relationships, troubleshooting technical issues, and leveraging product knowledge to improve service delivery in fast-paced environments, including SaaS, fintech, and healthcare industries.
Experience
Results driven Customer Operations Associate with 7+ years of experience in optimizing customer success, support operations, and cross-functional team collaboration.
Proven track record of driving operational efficiency, reducing churn, and enhancing customer satisfaction through data-driven insights and proactive problem solving.
Highly skilled in managing client relationships, troubleshooting technical issues, and leveraging product knowledge to improve service delivery in fast-paced environments, including SaaS, fintech, and healthcare industries.
Education
LLB Law 2:1 - Birkbeck University
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