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Hibo Awil

Hibo Awil

Customer Operations Executive

Customer Service / Support

London, Greater London

Social

Services offered

Results driven Customer Operations Associate with 7+ years of experience in optimizing customer success, support operations, and cross-functional team collaboration.

Proven track record of driving operational efficiency, reducing churn, and enhancing customer satisfaction through data-driven insights and proactive problem solving.

Highly skilled in managing client relationships, troubleshooting technical issues, and leveraging product knowledge to improve service delivery in fast-paced environments, including SaaS, fintech, and healthcare industries.

Customer success
Client relationships
Troubleshooting
Support operations
Customer operations associate
Approximate rate: £ 20 per hour

Experience

Results driven Customer Operations Associate with 7+ years of experience in optimizing customer success, support operations, and cross-functional team collaboration. 

Proven track record of driving operational efficiency, reducing churn, and enhancing customer satisfaction through data-driven insights and proactive problem solving. 

Highly skilled in managing client relationships, troubleshooting technical issues, and leveraging product knowledge to improve service delivery in fast-paced environments, including SaaS, fintech, and healthcare industries. 

Education

LLB Law 2:1 - Birkbeck University

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