Himayat Khan

Himayat Ali Khan

Dear Sir/Madam,

I am writing this letter to express my interest for a job position in your esteem organization. I am a self-motivated and highly energetic BMC Remedy and CMDB / ITSM Developer / SME / Consultant with over 15 years of high-level IT experience on core BMC technologies. I believe that my experience and education will make me a competitive candidate.

Presently I am associated with Tata Consultancy Services (Global -EMEA). I can be available for work after serving of my companies notice period.

The key strengths that I possess for success include, but are not limited to, the following:

• ITIL V3 certified with deep understanding of ITIL framework, Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
• Comprehensive experience in consulting, designing, implementing, configuring, administrating, development and  customization BMC Remedy AR System, BMC Atrium CMDB ,BMC ITSM Suite , BMC Service Request Management, BMC Service Level Management and BMC Remedy Knowledge Management, BMC Smart Reporting, My IT and Smart IT.
• An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business/management & significant experience working with CAB – Change Advisory Board.
• Provide exceptional contributions to customer service for all customers.
• Strive for continued excellence and a self-starter.

I have complete understanding of the full life cycle of a software development project. I also have experience in learning and excelling at new technologies as needed.

You will find me well spoken, energetic, confident, and personable, the type of person on whom your customers will rely. I also have a wide breadth of experience of the type that gives you the versatility to place me in a number of contexts with confidence that the level of excellence you expect will be met. Please see my CV for additional information on my experience.

I hope that you'll find my experience and interests intriguing enough to warrant a telephonic meeting, as I am confident that I could provide value to you and your customers as a member of your team.

Thank you for your time and consideration.

I look forward to speaking with you about the employment opportunity.

Sincerely,
Himayat Ali Khan

Since May - 2023 with Tata Consultancy Services Global-EMEA  as Senior ITSM - CMDB SME / Consultant
Key Result Areas:
• Development, installation, configuration, integrations, customizations of BMC Remedy AR System/ITSM (All Modules) version 20.x/18.x/8.x / 7.x, SmartIT / Digital Workplace, CMDB, SRM, Smart Reporting and SLM etc.
• Providing customer support, training and other technical advisory services.
• Extending high-end technical support on various servers and ensuring high customer satisfaction
• Mapping business requirements for process enhancements & translating these requirements into functional specifications and transferring same to technical team.
• Handling client interaction for requirement gathering, finalization of functional specifications.
• Participating in the complete range of project activities, starting from conceptualization, testing and maintenance.

PREVIOUS WORK EXPERIENCE

May – 2003 to April - 2023 with MIS Company, Riyadh, Kingdom Of Saudi Arabia  Sr. BMC Consultant

Aug’02 to Dec’03 with Saudi Oger Limited, Yanbu, Kingdom Of Saudi Arabia  EDP Supervisor
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PRESENT JOB DESCRIPTION

Currently working with ZATCA, Riyadh through TCS as Senior ITSM – CMDB SME / Consultant for implementing  the BMC Helix ITSM solution.

REFER TO BELOW ANNEXURE FOR THE PROJECTS EXECUTED

ANNEXURE

PROJECTS EXECUTED

STC - Saudi Telecom Company, Riyadh through MIS as Senior BMC Remedy Applications Consultant from April 2019 until Jan 2021.

 

ACADEMIC DETAILS

Bachelor of Science in Computer Science (2000) 
From Anwar-Ul- Uloom College, Osmania University, Hyderabad, India.

• ITIL V3 Foundation Certified
• BMC AR System 9.x, 18.x and 20.x Development, Configuration and Administering
• BMC ITSM/ DWP/ SmartIT 20.x/18.x/9.x Configuration and Administration
• BMC Remedy CMDB 9.x, 18.x and 20.x Configuration and Administration
• Certified ServiceNow (TOKYO) Administrator

IT SKILLS

BMC Remedy Skills:
Tools: BMC Remedy AR System, ITSM/DWP/SmartIT 20.x/18.x/9.x, CMDB, SLM, Smart Reporting, Dashboard etc.
Programming Languages: Java, DotNet, C, C++
Operating System  : Windows, UNIX
Database                 :         Oracle, MS