Holly Hurst

With over 17 years of experience in customer service, sales, and support roles across healthcare, insurance, and retail, I am a motivated and reliable professional dedicated to delivering exceptional service and resolving issues with care, efficiency, and empathy.

Currently working as a Select Customer Care Advisor at Wellspect, I interact daily with patients, healthcare professionals, ensuring seamless prescription processing, product fulfilment, and customer satisfaction. My role demands accuracy, proactive problem-solving, and clear communication all of which I pride myself on consistently delivering.

Previously, I had roles including Senior Credit Control Consultant at Endsleigh Insurance and Sales Consultant at Warren James Jewelers, where I developed key skills in handling complex customer queries, managing accounts, training teams, and maintaining high service standards under pressure.

Known for my calm and friendly manner, I thrive both independently and within a team, adapting quickly to new environments and challenges. I bring a forward-thinking, proactive attitude to every role, always aiming to improve processes and exceed expectations.

Key strengths include:

• Excellent telephone manner and communication skills
• Strong ability to meet deadlines and maintain professionalism under pressure
• Proven track record in customer retention and complaint resolution
• Computer literate and fast learner of internal systems
• A positive team player with a passion for customer satisfaction

Experienced and highly organized professional with over 17 years of expertise in customer service, administration, and healthcare support, with a focus on patient care and clinical product services. Currently working at Wellspect Healthcare, where I provide detailed support for bladder and bowel care products, collaborating closely with healthcare professionals to ensure effective patient outcomes. Strong background in managing sensitive patient data, adhering to NHS policies, and working within cross-functional teams to improve service efficiency. Proficient in CRM systems, NHS processes, and clinical support, with a keen eye for detail, effective time management, and a passion for supporting healthcare initiatives. Seeking to apply my skills in an administrative capacity within the NHS to contribute to streamlined operations and improved patient care.

• GCSE’s (2008) – English, Maths, Science, ASDAN
• CACHE Level 2 – Pre-16 Childcare
•  NVQ Level 2 – Beauty Therapy
• Health & Social Care – College Course, Pass