Hope Banda

Results-Driven Marketer, HTML and CSS proficient, Data Analyst, Content Creator & Editing Pro, AI Proficient and a Fast Learner. Masters in Marketing and Bachelors in Social Science. This gives me a socio-centric yet calculated and objective perspective. Focussed, team player and proactive. Open to discuss about Opportunities

Currently, I work as a Front-of-House supervisor. In this role, I have honed my interpersonal and organizational skills by ensuring excellent customer service, managing time-sensitive tasks, and maintaining a welcoming environment for a diverse clientele. Working in this fast-paced setting has taught me how to adapt quickly, handle multiple responsibilities simultaneously, and collaborate effectively with a team to ensure smooth operations.

Previously, I worked as a Digital Marketing Executive for close to a year, where I gained hands-on experience in crafting marketing strategies, managing online campaigns, and analyzing performance metrics to drive engagement. This role sharpened my ability to communicate effectively, understand consumer behavior, and deliver impactful content aligned with business objectives.

Before that, I spent over three years in Sales and Supply Chain, where I managed end-to-end logistics, built strong client relationships, and ensured seamless coordination between departments. This experience enhanced my problem-solving abilities, attention to detail, and capacity to thrive under pressure in high-stakes environments. It also strengthened my understanding of business operations and customer-centric solutions.

I am currently applying my skills in a creative capacity by developing a Voice flow agent for where I work. This project involves designing a conversational AI system to handle customer queries and manage group reservation requests, blending my technical curiosity with my commitment to enhancing customer experiences.

I hold a bachelor’s degree in Social Science and Economics, which provided me with a strong foundation in understanding human behavior, societal systems, and economic frameworks. Through this interdisciplinary education, I developed the ability to analyze trends, approach challenges critically, and find connections between complex issues. This has given me a versatile perspective that I apply to problem-solving and decision-making in professional settings.

Building on this foundation, I completed a postgraduate qualification in Marketing. This advanced study enhanced my skills in communication, strategy development, and market analysis. I gained practical experience in campaign planning, interpreting data, and crafting impactful messages that resonate with diverse audiences. These experiences have equipped me to navigate both strategic and creative aspects of professional environments effectively.