Hope Eke

Hope Eke is an ICT Professional and Business Analyst. She holds an MSc degree in Information Technology and Business from Heriot Watt University, Edinburgh United Kingdom and BSc in Computer Science from EBSU. Hope delivers Information and Communications Technology (ICT) services to the Sport & Leisure, Oil & Gas sectors, and other sectors. Graduate student member Society of Petroleum Engineers (SPE), Institute of Electrical and Electronics Engineers (IEEE), Association of Computing Machinery (ACM) and Cyber-Physical Systems Virtual Organization (CPS-VO). 

She is currently engaged in research study in cyber security, with the aim of investigating Advanced Persistent Threats (APTs) attack detection and developing multi-stage APT attack lifecycle models that will accurately detect APT attacks at the earliest possible stage. 

EMPLOYMENT:

► ICT Business Support Assistant, Sport Aberdeen, Aberdeen UK July 2014 to date

Key Responsibilities:

• Provides administrative and technical support/configuration for all Company departments with regard to the
  • Leisure Management Information System and infrastructure
  • General ICT Application Support
• Ensure the effective management and utilization of the financial resources available within the team, in line with the Companies financial regulations and the key funding partners accounting processes.  Ensure that budgets are adhered to, and that Best Value is achieved through suitable financial monitoring procedures.
• Committed to and be aware of equal opportunities principles and practices of the company. 
• Use appropriate management information systems, to maintain confidentiality and observe data protection guidelines.
• Works with information technology and associated systems, and where appropriate, existing technology arrangements and consultative procedures will be applied in accordance with Company policies.
• Assisting in an on-going build, configuration and maintenance of the Leisure Management Information System and infrastructure.
• Provides technical and administrative support across a range of ICT services within the Company.
• MDM Mobile / IPod Application Support
• Manage the processing of the memberships Direct Debit (DD) system.
• Assist in the delivery of Outlook, LMIS training and other software used by the company as the need arises to a range of staff.
• Assist Senior Business Service Manager and ICT Manager in the maintenance of the Company’s ICT asset database and contingency plans.
• Also provides general administrative support across the company.
• Responds to queries and information requests from members of the public and staff.
•  Assist in the collation and analysis of statistical information using a variety of software applications solutions including Microsoft packages, the XN Leisure Management Information System and Cascade 3D pivot tables, OnCourse, Excel, Access, MySQL Management Console, Leisure Hub, etc.
• Assists in the promotion of Sport Aberdeen facilities and services.
• Remotely supporting staffs and service user as 1st and 2nd line point of contact on the telephone or face to face, for customers, visitors and other professionals for the company and Venue visit 22 Site (6 Pools, 4 Golf Course and 12 Sports Centers).

► Demonstrator, Robert Gordon University, Aberdeen UK, September 2018 – October 2019.

Key Responsibilities:

• Problem Solving and Modelling Laboratory Exercises/Activities
• Operating Systems Laboratory Exercises/Activities
  • Assisting Lecturers with assigned course module laboratory exercises/activities,
  • Provide support/guide and answers questions when asked by the student to enable them to solve the course module problems.

► IT Support Analyst, Peprime Limited, Edinburgh UK January 2012 – December 2013.

Key Responsibilities:

• Delivering technical and IT support within the firm.
• Project support to company Project and Operations Managers.
• Project status monitoring and reporting.
• Facilitating Company and Clients Procurements. 
• Creating and managing user’s account.
• Deals with data gathering and entry of data such as accurately record and track report dates.
• Migration of Project from the office currently used software to other application
• Installs/setup hardware and software 

► Project Administrator, Peprime Limited,Edinburgh UK November 2009 – August 2010.

Key Responsibilities:

• Acted as company first point of contact
• Providing administrative support to staffs
• Maintain database system
• Deals with office supply purchasing
• Assist in producing acknowledgement letters for all transaction and proposals. 
• Assist with confidential research for update of businesses information, including contact persons for "Primary Contact" for each transaction. 
• Assist with tracking all information for contract, letters of inquiry and proposals
• Accurately records and track report dates for required project. 
• Deliver an administrative Support as required during a busy period
• Provide another related assistant as required for a special project.

EDUCATION 

Postgraduate Certificate (PGCert), Research Methods, Robert Gordon University Scotland, United Kingdom, October 2017 - May 2019.

Master of Science (MSc) in Information Technology Business, Heriot Watt University Scotland, United Kingdom, September 2010 - November 2011. 

• Dissertation: Analysis of Web-based Communities; (Critical study of the structure of an online community and application of statistical methods to evaluate types of users and users’ behaviour.) 
• Modules Studied: Databases and Information Systems, Software Engineering Foundation, Strategic Project Management, Work, Culture and Organisation, Advance Software Engineering, E-Commerce, Project Management and Research Methods.

Bachelor of Computer Science (BSc.) 2nd Class Hon, Ebonyi State University, September 1999 - September 2003.

• Dissertation: Web-based Maintenance and Consultancy Services for your Personal Computer.
•  
• TRAINING

2021    MINTRAGROUP - Introduction to Oil and Gas e-Learning Course 

• Qualification - Certificate of Completion 

2021    Robert Gordon University: - NVIvo for Beginners and Data Manipulation 

• Qualifications - Certificate of Attendance 

2019    YouTrain: - Modern Apprenticeship sector for occupations in Business and Information Technology

• Qualification - Diploma for Information Technology & Telecommunications Professionals (SCQF Level 6)

2016     WorldHost Programme: - March 2016 (1 Day Intensive Training)

• Qualifications - WorldHost Principles of Customer Service (WHPofCS)

2014     Cerco IT Training: - April 2014 (2 weeks Intensive Training).

• Qualifications - Cerco Certificate in Computer Systems & Network Support (CCSN)

2009    SkillsTrains IT Training: - Networking (February 2007 – August 2009)

• Qualifications - Microsoft Certified Systems Administrator (MCSA) & Networking