huriye cansu uslu

I am currently a receptionist for Metropolitan Gaming in Empire Casino Leicester Square. I have a great passion for music as I am studying my final year BA(Hons) Creative Musicianship at ICMP Kilburn. I am an aspiring singer, songwriter and producer, I have self taught myself to play the piano and produce tracks as it is a huge passion of mine. I have many experiences in the catering, beauty, front of house host, retail and reception/admin industries.

June 2012 - September 2012                                                                                                                                                                  Ella’s Fish Bar, Leicester

-Greeting customers

-Taking orders

-Cleaning the floor and maintaining a suitable workplace

-Dealing with customer complaints to their satisfactory needs.

May 2013 - May 2014                                                                                                                                                                         Hot Heads Hair Salon, Hoxton

- Serving customers beverages 

- Cleaning the floor and maintaining a suitable workplace

- Being a visible presence to ensure that all customer requests are dealt with promptly

- Taking payments from customers 

- Take phone calls and manage bookings

June 2015 - May 2016                                                                                                                                                                                               Poppies Fish Bar, 

                                                                                                                                                                                                                                              Camden Town

- Welcoming customers 

- Maintaining the bar including the cleanliness of the area and the utensils

- Monitoring bar stock and restocking when necessary

- Processing payments at the till

- Assisting in the preparation of starters in the kitchen  

- Running the takeaway till

- Answering phone calls

October 2019 – June 2021                                                                                                                                        ATG Group, Phoenix Theatre Charring Cross                                                                                                        

-Front of house staff, greeting customers and checking tickets and bags at venue doors.

- Bar role, serving customers beverages at a fast pace

- Kiosk role, working at a station in stalls selling snack beverages and merchandise

- Seat service, being assigned to stalls, dress circle or grand circle, I’d assist customers to their seats and take orders and payments and work fast paced as we have limited time to serve as many customers as possible before the show starts.

- VIP HOST, one of my main roles working here was hosting customers in the VIP Lounge, this role included meet and greet with the customers, one to one catering, serving snacks and beverages, and sales of merchandise and later taking customers to their seats. This role was very crucial as you have to always keep a conversation going, as the customers are excited about the show and have many questions, therefore I had to do my research and be very knowledgeable about the cast history of the show, and what the show is about. If unable to communicate with customers in the Lounge, things could get very awkward, very quickly.

June2021 -  August 2022                                                                                                                                        

PRS & Ltd Samsung Canary Wharf                                                                                                        

-Customer service advisor

-Keeping up to date with training and specifications on different devices, such as different range of phones, laptops, tablets, projectors, chargers, ear buds etc.

-Key customer service skills, spending one to one session taking customers through a journey, discovering what devices are the most ideal for their day-to-day use, and further support on getting started with their new device’s.

-Greeting customers

-Communicating constantly with customers to identify their interests and needs in order to deliver a satisfactory customer service.

Processing deliveries for repaired devices

-Testing devices needing to be repaired and processing accordingly with technicians.

• Booking in repairs 

Bethnal Green Academy, N2 6NW                                                                                                                                                                           2011- 2015

GCSE’s: A* in English Literature, A in English Language, B in Drama, C in Mathematics, C in Double Science, C in French, C in Geography. 

Bethnal Green Academy Sixth Form, N2 6NW                                                                                                                                 2015- 2017

A Levels – C’s in English literature, History, Sociology

Currently in final exams for BA( Hons) Creative Musicianship