Ifeoma Jane Okafor

I am a detail-oriented professional, with passion for information management, project management, financial analysis, and customer satisfaction. I have a strong commitment to data integrity, and I am passionate about contributing to strategic objectives. I aim to leverage my skills to drive impactful results. 

KFC, Paisley (Part-Time)                                                                                           Scotland

Customer Service Associate                                                Feb 2023 - Present

• Employing extensive computer skills to assist customers with day-to-day transactions and inquiries.
•  Demonstrating excellent verbal and written communication skills, handling customer queries effectively.
•  Maintaining quality standards and a structured approach to work.

Carbon Investment Company, Lagos                                                                         Nigeria

Senior Project Manager                                                     Jan 2022 – Dec 2022

• Oversaw a team of five to conduct risk assessment and investment evaluation for the company’s offerings.
• Managed project timelines and resources to ensure timely delivery.
• Effectively used Agile Methodology to improve project delivery timeline by 15%.

McKinsey & Company, Lagos                                                                                    Nigeria

Customer Service Representative                                                          June 2019 – Dec 2021

• Handled large amounts of incoming calls, customer inquiries, complaints, billing questions and payment extension/service requests daily.
• Calmed angry callers, restored trust, and located resources for problem resolution.
• Identified and assessed customers’ needs to achieve satisfaction and built smooth relationships with customers through open and interactive communication.

DPKAY Homes and Property Ltd, Lagos                                                               Nigeria

Customer Service Representative                                    May 2018 – May 2019

• Assisted over 100 customers weekly with property inquiries
• Showcased excellent problem-solving skills and a high level of professionalism.
• Ensured all customer records were updated accurately and promptly.

Federal Institute of Industrial Research, Lagos                                               Nigeria

Personal Assistant to the Director-General                                         Sept 2017 – May 2018

• Managed the director’s schedule, organized meetings, and ensured efficient time management.
• Assisted in preparing reports, presentations, and correspondence.
• Coordinated communication between the director’s office and internal departments.

GlasgowCaledonian University                                                                      Glasgow, Scotland

Master of Global MBA                                                                                      Jan 2023 - Present

• Corporate Social Responsibility for Sustainable Development – A
• Strategic Management – A
• Responsible Leadership – A
• Operations Management & Analytics – A.

Nnamdi Azikwe University                                                                             Anambra, Nigeria

Bachelor of Arts (BA) of History and International Relations                                Sept 2013- Aug 2017

The Learningfield Secondary School                                                                 Lagos, Nigeria.

Secondary School Leaving Certificate                                                                  Jan 2007 – July 2013