Ismail Mansaray

I am a graduate currently looking for a new experience and opportunity to work within a fast-paced business environment full time. I am a highly motivated and ambitious individual who is a fast learner, eager to work hard and gain valuable experience.

Employment History Mail Sorter, Royal Mail, Atherstone October 2023 - February 2024 Warehouse Operative, Roman Originals, Birmingham March 2023 - July 2023 Warehouse Operative, Argos Distribution Centre, Burton Upon Trent November 2022 - January 2023 Telephone Market Research Interviewer, IPSOS MORI, Birmingham October 2020 - November 2021 • Conducted high quality market research surveys over the telephone • Gathered information exactly as scripted from a questionnaire built for the client • Communicated confidently and politely when engaging participants • Ensured accurate responses were gathered without influence • Conducted each interview according to the given specification • Instilled confidence and assurance with members of the public & business contacts • Acted as an ambassador of Ipsos, the client and the industry • Ensured participants were left feeling positive about the interview experience Call Centre Agent, 118 Information Ltd, Birmingham July 2019 - April 2020 • Provided and updated business listings information across the key search engines, online directories, sat navs, maps, POI and local listings publishers • Updated business details for directory enquiries and online listings, such as BT Phone book and 118118.com • Provided business to business marketing solutions • Efficiently updated and added new business details to the database in a timely manner • Displayed effective query handling by correctly answering any questions that arose about the information and how it is used Call Centre Agent, Rightio, Birmingham March 2019 - May 2019 • Provided customer service booking emergency home repairs and services for customers. • Product awareness of services and care plans to provide knowledgeable recommendations to customers. • Efficiency in problem solving by determining customer needs in a timely manner.

Education (BSc) Honours in Business Information Technology, Birmingham City University, Birmingham July 2022 Lower Second-Class Honours Sandwell College Central Campus, Birmingham September 2010 — June 2013 BTEC National Extended Diploma in IT – Distinction, Merit, Merit Washwood Heath Technology College, Birmingham January 2007 — June 2010 8 GCSEs at Grades A-C including English and Mathematics