Ivano Bonamini

• 1. Daily Operational Supervision

• Coordinate the workflow in sorting and distribution centers.

• Ensure that deliveries and pickups are made according to schedule and

standards.

• Resolve operational issues on the fly (delays, accidents, anomalies).

• 2. Personnel Management

• Support the Manager in managing postmen, warehouse workers, drivers,

• Train new team members (induction and training).

• Monitoring attendance, shifts, and individual performance.

• Addressing team issues with mediation and common sense.

• 3. Performance Analysis

• Monitor daily/weekly KPIS .

• Report critical issues and propose solutions.

• Use internal software to generate reports (often SAP or proprietary RM.

• 4. Safety and Compliance

• Ensure compliance with Health & Safety regulations .

• Verify that all activities comply with internal policies and local laws.

• Conduct regular inspections of processes and spaces (such as checking

loading bays, machinery, ).

• 5. Customer Management & Service Quality

• Respond to complaints/delays reported by customers or through the front

office.

• Collaborate with customer service to resolve escalations.

• Ensure the team maintains standards of courtesy and efficiency.

• 6. Administrative Support

• Help with the compilation of internal documents, logs, and safety data

sheets.

Educational

Apprendista Chef 

Sep 2011 - Jun 2013

Diploma di Cucina

Istituto Professionale 

Alberghiero "G. Casini"

+

Diploma 

Agent and Sales Representative 

From Confcommercio La Spezia. 

Italy

Driving Licence 

B, B1, A3

LANGUAGES

Inglese 

Intermedio

Italiano

Native

SKILLS

Problem-Solving

Leadership

Customer service

 Teamwork